Receptionist (7800)

Purpose and Impact

The Receptionist answers busy phone system, directs calls, takes messages, and greets clients and visitors. Performs office functions as requested. This is a non-direct care position.

Essential Functions

• Screens incoming calls, takes messages as appropriate, directs caller to correct individuals.
• Greets visitors and clients, determines their needs and notifies the proper person or directs them to the proper office.
• Maintains an organized visitor/reception area.
• Sets up appointments for clients.
• Responds to client records requests.
• Sorts and distributes incoming mail/shipments and takes outgoing mail or shipments for delivery.
• Notifies technicians if telephone system, copier, printer or other equipment is in need of repair or maintenance.
• Collects and places office supply orders and verifies order for accuracy upon receipt.
• Performs a variety of administrative tasks such as creating cards, room scheduling, and directory maintenance.
• Aids program staff to include all necessary forms when preparing files for anticipated clients.
• Maintains a list of clients seeking assistance.
• Responsible for keeping and distributing petty cash. Reconciles petty cash as a monthly basis.
• Collections client funds, prepares the bank deposit, and keeps daily records.

Other Functions

• Attends staff meetings.
• Performs other duties as assigned.

Physical Requirements

• Must be able to sit for long periods of time and be able to communicate on the telephone.
• Must be able to operate a computer.

Education and Experience

• Associates Degree or equivalent.
• Could be substituted with at least 2 years’ experience.
• A minimum of 1+ years’ experience as receptionist in an office setting.
• Must have basic knowledge of general office procedures.

Skills

• Strong interpersonal skills.
• Strong telephone etiquette and communications skills.
• Ability to work effectively in a culturally diverse environment.
• Ability to demonstrate consistent, daily work attendance.
• Bilingual English / Spanish preferred.

Other

• Demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.

Principle Accountabilities

• Reports to Designated Supervisor.
• Accurate, prompt and courteous screening of incoming calls.
• Team player with co-workers.
• Trustworthy, dependable and organized.
• Adhere to LSF’s policies and procedures.

Note

• Lutheran Services Florida is mandated to perform background screenings for employment in accordance with the Florida Care Provider Background Screening Clearinghouse as outlined in Section 435.12, Florida Statutes.
• Pursuant to House Bill 531 (2025), Lutheran Services Florida must ensure that all job vacancy postings and advertisements include a clear and conspicuous link to the AHCA Clearinghouse website and its requirements.

Why Work for LSF?

• Offers 60 programs across the state of Florida serving a wide range of populations in need.
• Mission-driven staff members become part of the LSF community while transforming the lives of those in need.
• Provides growth opportunities as staff explores areas of interest within the organization.
• Includes benefits such as Medical, Dental, and Vision Telehealth, Employee Assistance Program (EAP), Employer-paid life insurance (1X salary), 13 paid holidays + 1 floating holiday, Generous PTO policy (starting at 16 working days a year), 403(b) Retirement plan with 3% discretionary employer match, or 3% student loan repayment reimbursement, and Tuition reimbursement.

Equal Opportunity Employer

• Lutheran Services Florida is an equal opportunity employer.