Reception Manager

About the role

We are looking for a warm, confident and highly organised Reception Manager to lead our brilliant team of Receptionists. Reception is the beating heart of THE PIG-in the Cotswolds. It is where every guest’s experience begins, where the rhythm of the hotel is coordinated and where all the small details come together to create a stay that feels relaxed, personal and effortless. As the first person to welcome our guests—and often the last to wave them goodbye—you and your team will play a huge part in how their visit is remembered. This is much more than managing a front desk. As Reception Manager, you will be at the centre of the hotel’s day-to-day operation: connecting departments, anticipating what guests may need and ensuring everyone has the right information at the right time. You will have a complete picture of what is happening across the hotel and will help set the tone for the day ahead. You will take ownership of the smooth running of the front office, leading and developing your team to deliver a consistently brilliant guest experience. From arrivals, departures and room allocations to guest requests, reservations and the all-important behind-the-scenes administration, you will make sure the essentials are completed accurately and to an exceptional standard. Of course, no two days in a hotel are ever quite the same. Alongside the planned tasks and daily routines will be last-minute requests, special occasions, changing plans and the occasional unexpected challenge. You will need to balance both sides of the role: maintaining a calm, organised operation while being ready to adapt, make confident decisions and find thoughtful solutions when the day takes an unexpected turn. You will be a natural communicator who builds strong relationships across every department, ensuring the whole hotel works together around the guest. Calm under pressure, full of positive energy and with an exceptional eye for detail, you will inspire your team and look for every opportunity to turn a good stay into a genuinely memorable one.

Responsibilities

• Lead and develop the reception team to deliver a consistently brilliant guest experience.
• Oversee arrivals, departures and room allocations.
• Handle guest requests, reservations and behind-the-scenes administration.
• Ensure all front‑office essentials are completed accurately and to an exceptional standard.
• Connect departments and anticipate guest needs to keep the hotel running smoothly.
• Balance planned daily routines with last‑minute requests, special occasions, changing plans and unexpected challenges.
• Maintain a calm, organised operation while being ready to adapt, make confident decisions and find thoughtful solutions.
• Build strong relationships across every department so the whole hotel works together around the guest.

Requirements

• Experience working as a Reception Manager or in a similar role is essential.
• Knowledge of Opera Fidelio is required.

Skills

• Warm, confident and highly organised.
• Natural communicator who builds strong relationships across departments.
• Calm under pressure with positive energy.
• Exceptional eye for detail.
• Ability to inspire and develop a team.

Benefits

• Staff stays – free B&B.
• 35% discount on food, beverages & treatments.
• Meals on duty.
• Annual holiday increase (up to 33 days).
• Take home goods – cost price.
• Free access for you and your family to an on‑demand GP, physiotherapy and counselling services via Help@Hand.
• A range of learning & development courses.
• Anniversary vouchers – dinner with wine for 2.
• For the full list of perks, visit the ‘What we can do for you’ section on our careers page: jobs.thepighotel.com

Pay

£33,500 per annum (OTE £36,712 per hour including tronc).

Schedule

45 hours per week, over 5 days.