Reception and Customer Service (Placemaker)

We are Places for People Group, a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure, we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported.

About the role

We have an exciting new opportunity for a Reception and Sales colleague (internally known as a Placemaker) at Places Leisure, where you will be working in a fun, lively environment with likeminded people. You will help to inspire others to work together and deliver their very best.

You will be highly organised and thrive on delivering excellent customer service whilst promoting a helpful and welcoming environment that offers a positive first impression to all prospective and existing members. Previous experience in a sales and customer service environment would be beneficial, however, if you are a naturally proactive and self-motivated individual, we would be happy to support you with the training and tools to succeed in this role and beyond through our continuous learning and development opportunities.

Your career with us as a Placemaker is a great first step to many different routes including a Placemaker Assistant Manager and Placemaker Manager. We will offer ongoing training and development opportunities, including Customer Service and Sales learning through our training partners, regular webinars and seminars to develop sales performance, as well as opportunities to develop cross skills in lifeguarding, swimming teaching, and more.

Responsibilities

• Create personable and meaningful relationships with customers in a unique and relevant way.
• Multi-task and manage daily operational tasks with strong execution and confidence.
• Be an advocate for the benefits of physical activity and contribute to our mission of creating active places and healthy people.
• Use sales tools and techniques documented by Places Leisure membership management.
• Deliver first-class customer service and deal with customers in a friendly and professional manner while going above and beyond to deliver the highest level of standards.

Requirements

• Sales-focused and target-driven individual.
• Passion for delivering excellent customer service.
• Ability to use sales tools and techniques.
• Naturally proactive and self-motivated.

Benefits

• A bonus scheme for all colleagues at 2%.
• Full Health & Fitness membership for you, a nominated adult, and up to 4 juniors.
• Flexible working (including part-time working, shift work, and more).
• An opportunity to purchase additional annual leave.
• Access to ongoing personal learning and development.
• Company Pension scheme.
• Cashback plan for healthcare costs – up to £500 saving per year.
• Discounts of up to 50% on activities, centre shop, and cafes.
• Extra perks including huge discounts and offers from shops, cinemas, and much more.