Receiving Lead

About the role

Our Authentication Centers (warehouses) are where the magic happens! The Art & Science of Real comes to life within our facilities located in New Jersey and Arizona — combining the knowledge of hundreds of luxury experts with cutting-edge, proprietary technology. As consigned goods travel into our facilities, the team processes, authenticates, and photographs each item in preparation for listing to our website. As a Receiving Lead, you will help drive productivity by motivating team members to achieve performance metrics. If you are a self-motivated individual who thrives in a fast-paced, production-driven environment, this could be the perfect match!

The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 40 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.

Responsibilities

• Help oversee up to 15 receiving associates while focusing on training, productivity, and quality metrics
• Conduct necessary research to help solve challenging consignments and provide feedback to the appropriate teams
• Work closely with Authentication, Photography Leads on the inbound consignment process for VIP consignors and celebrity sales
• Assist with Client Services inquiries by providing consignment information to our Exceptions team
• Execute quality control efforts set by the company focusing on brand and condition standards