Real ID Specialist (Limited Duration)

About the role

The Real ID Specialist (Limited Duration) position at the Oregon Department of Transportation's Driver and Motor Vehicles Division (DMV) Field Services Group / South Region in Klamath Falls assists the public with obtaining Real ID compliant identification cards and answers questions related to Real ID.

Responsibilities

• Assist the public with obtaining Real ID compliant identification cards.
• Serve as a primary representative in the office for Real ID transactions.
• Accurately produce photo licenses, instruction permits and identification cards.
• Administer, correct and explain driver license knowledge test.
• Conduct vision tests.
• Explain state and federal requirements for different driver and identification transactions.
• Provide exceptional customer service while following privacy laws.
• Communicate clearly with customers from diverse backgrounds to accurately answer complex questions.
• Collaborate with office leaders and managers to ensure efficient operations related to issuing Real ID.
• Examine documents for eligibility prior to issuing credentials.
• Prepare daily reports and balance transactions at the end of each day.
• Travel to other offices in the region to perform relief work.

Requirements

• Two years of public contact/customer service experience which involved dealing with the public in person or by phone providing information about services/programs or explaining and/or applying rules, regulations and procedures.
• Experience or training using computers to retrieve and input data.
• Three months experience collecting money and making change.
• Completion of an associate’s degree will substitute for one year of the public contact experience.

Qualifications

Minimum qualifications include:

• Completion of an associate’s degree will substitute for one year of the public contact experience.

Skills

Desired skills include:

• Experience working in a fast-paced environment and dealing with stressful situations.
• Demonstrated computer literacy and reading comprehension skills.
• Experience providing excellent customer service.
• Experience handling multiple assignments with frequent interruptions.
• Experience effectively interpreting complex rules and policies to customers or clients.

Benefits

This is a benefits eligible position with a designated maximum length of service. Public Service Loan Forgiveness opportunity is available.

Pay

Comprehensive and equitable base salary offer within the listed range. Salary range is the non-PERS monthly salary range. If you are already a participating PERS member or once you become PERS eligible, the salary range will increase by 6.95%.

Schedule

Flexible work schedules are provided.