Ready Mix Dispatcher

Responsibilities

• The Scheduler is the dispatch back up for the operational supervisor for the central dispatch department.
• All decisions regarding movement of trucks & scheduling rest on their authority to make well-planned decisions and accommodate the customer’s needs.
• Scheduler Procedures:
  • Scheduling: The Scheduler will, throughout the day, continually monitor orders, tracking and scheduling and make adjustments necessary to maintaining service while best utilizing drivers and equipment.
  • Tracking: The Scheduler will track the progress of orders at all dispatch regions and direct truck movement between Dispatcher as deems necessary to maintaining service in those areas.
  • Plant closings: Scheduler will confer with the Customer Service/Dispatch Manager and direct Dispatcher when to close plants because of lack of work, scheduled plant shut downs for maintenance or seasonal closings and help reschedule orders to other locations.
  • Truck breakdowns: When temporary breakdowns occur, the Scheduler will assist the Dispatcher on when and where trucks will be relocated.
  • Accident/incident: In the event of an accident/incident the Scheduler will work with the Dispatcher to notify any emergency services as needed, dispatch Truck Foremen or available field personnel to site, and send out an email to the Customer Service/Dispatch Manager, Division Manager and Safety Dept.
  • Customer communication: The Scheduler will call or direct other dispatch personnel to call customers if there are questions on their orders or if service will be late or interrupted. They will also make an attempt to call key customers or jobs that could affect the schedule if they haven’t already placed or confirmed their orders.
  • Daily “key order” management: Scheduler will work with the Dispatcher at the start of the day on a plan to alert Batchmen, Truck Foreman and Drivers of any “key orders” that have been flagged by the Quality Control Manager.
• Csr/order taking: Customer Service Representatives answer the phone promptly with a pleasant and accommodating tone of voice, take the customer’s order or orders in a detailed, timely and professional manner, and to record accurate delivery and product information on that order. The Customer Service Representative will also promote “value-added” products and upon finishing the order will completely repeat the order back to the customer and ask the customer about any future orders. Customer Service Representatives will also be responsible for negotiating delivery times with customers, be good problem solvers and most importantly, foster lasting business relations with the customers.

Qualifications & Ideal Skill Levels

• Minimum high school education–business, logistical and or communicational training. Building industry background desirable.
• Must be able to multi-task with excellent organizational and planning skills. Good computer skills with knowledge of current operating systems and office suites. Able to analysis problems quickly and make good decisions.
• Reliable attendance and work record. Good Phone And Communication Skills. Thorough and detailed orientated. Must be willing to work longer hours. Able to handle pressure and stress while staying composed.
• Must be able to demonstrate teamwork ethic. Must be able to work and communicate well with dispatch employees and other departments.

About the Role

Tilcon Connecticut Inc., a CRH company, has played a vital role in building infrastructure around our state, serving the market from 23 locations throughout Connecticut. As a leading supplier of quality crushed stone, hot mix asphalt, and ready mix concrete, Tilcon Connecticut has supported the construction of superior roads, buildings and bridges. The most respected name in the construction industry, from the quarry to the road, Tilcon Connecticut does it all!

Benefits

• HIGHLY COMPETITIVE BASE PAY
• COMPREHENSIVE MEDICAL, DENTAL AND DISABILITY BENEFITS PROGRAMS
• GROUP RETIREMENT SAVINGS PROGRAM
• HEALTH AND WELLNESS PROGRAMS
• A DIVERSE AND INCLUSIVE CULTURE THAT VALUES OPPORTUNITY FOR GROWTH, DEVELOPMENT, AND INTERNAL PROMOTION

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

Pay

Commensurate with experience based on qualifications and performance.

Schedule

Commensurate with experience based on qualifications and performance.