Ready Mix Dispatcher

About the role

The Ready-Mix Dispatcher coordinates and schedules ready-mix concrete deliveries to customer job sites while maximizing fleet utilization, maintaining customer service standards, and supporting safe and efficient operations. This position serves as a critical communication link between customers, drivers, plant personnel, sales representatives, and operations management to ensure timely and accurate delivery of concrete products. The role involves monitoring production schedules, delivery routes, and fleet availability while responding to changing job site conditions, customer requests, and operational needs.

Success in this role requires strong organizational skills, attention to detail, effective communication, and the ability to perform in a fast-paced environment.

Responsibilities

• Control the number of drivers needed throughout the day and make necessary adjustments to maintain company goals.
• Maintain a pleasant and accommodating phone demeanor with a consistently positive attitude.
• Develop a positive rapport with drivers and company supervisors.
• Demonstrate familiarity with delivery areas and assist drivers in locating job sites.
• Determine travel time to jobs and identify the best plant location to service them.
• Work overtime and varying shifts, including early mornings, late afternoons, and Saturdays.

Requirements

• High school diploma or GED preferred.
• Prior related experience in dispatching, logistics, transportation, customer service, or a related field preferred.
• Experience in ready-mix concrete, construction materials, trucking, or construction industries is highly desirable.
• Ability to type accurately and use database software (e.g., Command Alkon), internet software, order processing systems, spreadsheet software, and word processing software.
• Strong customer service skills.
• Ability to read, comprehend, and write instructions, correspondence, and memos clearly and effectively.
• Proficiency in basic arithmetic: addition, subtraction, multiplication, and division using whole numbers, common fractions, and decimals.
• Ability to apply common sense to carry out detailed but straightforward written or oral instructions.
• Ability to work well with others in group or one-on-one settings.

Skills

• Customer Service: Manages difficult or emotional customer situations; responds promptly to customer needs.
• Teamwork: Contributes to building a positive team spirit.
• Judgment: Exhibits sound and accurate judgment.
• Planning/Organizing: Uses time efficiently.
• Professionalism: Approaches others tactfully; reacts well under pressure; accepts responsibility for own actions.
• Safety and Security: Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
• Adaptability: Adapts to changes in the work environment; adjusts approach or method to fit the situation; handles frequent change, delays, or unexpected events.
• Attendance/Punctuality: Consistently at work and on time.
• Dependability: Follows instructions, responds to management direction; commits to long hours when necessary to reach goals.
• Initiative: Asks for and offers help when needed.
• Innovation: Generates suggestions for improving work.
• Quality: Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance.

Physical Requirements

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Regularly required to sit, talk, or hear.
• Frequently required to sit, climb, use hands to finger, handle, or feel.
• Frequently required to stand, walk, crawl, kneel, bend, and reach with hands and arms above shoulders.
• Occasionally required to lift and/or move 10 to 100 lbs.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, and depth perception.

Work Environment

The work environment characteristics described here are representative of those encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Noise level in the work environment is usually quiet to moderate.

Benefits

• Highly competitive base pay.
• Comprehensive medical, dental, and disability benefits programs.
• Group retirement savings program.
• Health and wellness programs.
• An inclusive culture that values opportunity for growth, development, and internal promotion.

About the Company

CRH has a long and proud heritage as a collection of hundreds of family businesses, regional companies, and large enterprises. The company operates in a decentralized, diversified structure that allows employees to work in a small company environment while offering the career opportunities of a large international organization.