Reader,Meter - AMR

About the role

This position is a bargaining unit position (IBEW Local 1997).

Job Duties & Responsibilities

• Downloads meter reading route(s) daily; enters route information into electronic data collection units in vehicle; drives route and collects data from Encoder Receiver Transmitter (ERTs) mounted on customers’ meters; uploads data at end of the route.
• Maintains and regularly updates electronic equipment (handhelds, Mobile Collectors, and etc.) to ensure accurate readings.
• Troubleshoots ERT problems and Missed Meters: inspects, reprograms, repairs, maintains, removes, reinstalls ERTs and indexes.
• Enters change data into Meter History System (MHS), and Georgia Customer Management Application (GCMA).
• Efficiently works work-order route to complete orders in a timely manner and in accordance with company policies and procedures and operator qualifications procedures.
• Conducts investigations of high bill complaints, stop meters, and special reading by meter reading validation.
• Performs regular meter inspections and paints.
• Ensures truck is stocked with equipment, supplies, tools, and other equipment in a neat and orderly condition.
• Observes all safety equipment and regulatory guidelines to ensure compliance.
• Safely operates company assigned vehicles in performance of assignments.
• Occasional face-to-face interaction with customers via phone to obtain information and answer questions.
• Identifies problems concerning customers assigned to wrong route, converts non-ERT meters to ERT system, updates systems and corrects problems.
• Performs other duties and assigned on occasion.

Required

• Education, Certifications/Licenses: High School diploma or GED; Mechanical aptitude; Basic knowledge and use of hand tools and equipment; State driver’s license; Company driving test.
• Preferred: Meter reading experience.

Skills & Knowledge

• Customer service skills
• Good written and oral communication
• Ability to resolve and diffuse difficult/escalated situations
• Ability to use good judgment
• Interpersonal skills
• Defensive driving skills
• Operator Qualified in accordance with Company Plan

Success Factors

• Executing for Results
• Collaboration and Building Relationships
• Learning and Thinking
• Industry Knowledge/Business Acumen
• Honoring Corporate Values & Standards

Working Conditions/Physical Requirements

• Must be able to sit and drive for an extended period
• Physically able to stoop, bend, kneel, crawl, walk, climb ladders, and lift weights at a minimum of 20 pounds unassisted
• Must be able to regularly use hand tools, such as screwdrivers
• Keen senses of smell, hearing, vision and color identification
• Ability to work in all types of terrain, around animals, and weather conditions is required.