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The latest updates on our office’s reopening process. Please learn more.

Front Desk Reception Duties

• Greet patients warmly and professionally, creating a welcoming environment.
• Answer and manage incoming calls and inquiries promptly and courteously.
• Schedule, confirm, and reschedule appointments using dental practice management software.
• Manage patient check-in and check-out process efficiently.
• Accurate patient data entry and maintenance of digital records.
• Collect and process payments, and outstanding balances at the time of service.
• Maintain a clean, organized, and professional front desk and waiting area.
• Handle all correspondence, including emails, texts, and mail, in a timely manner.

Treatment Coordination Duties

• Present treatment plans to patients clearly and confidently, including cosmetic and elective procedures.
• Review clinical notes and ensure all treatment is accurately charted for presentation.
• Educate patients on recommended procedures, benefits, timelines, and costs.
• Discuss financial options, including payment financing (e.g., CareCredit).
• Follow up with patients who are pending treatment or have incomplete treatment plans.
• Coordinate scheduling of multi-visit or complex cases.
• Track case progress, including lab work, and specialist referrals.
• Serve as the liaison between patient, dentist, and clinical team to ensure seamless communication.
• Maintain strict patient confidentiality and adhere to HIPAA regulations.

Skills & Qualifications

• 2+ years experience in a dental front office, preferably in cosmetic dentistry.
• Proficiency in dental software (e.g., Dentrix).
• Strong understanding of dental procedures and terminology.
• Excellent communication and interpersonal skills.
• High attention to detail and ability to multitask in a fast-paced environment.
• Soft sales-savvy and confident in discussing financial matters and cosmetic options.