RDC/LDC Distr'n Office Support II-2nd Shift

About the Role

The individual in this role provides clerical support to the Regional Distribution Center.

Responsibilities

• Develops and maintains logs, reports, audit processes, SOX controls and applicable metrics in order to avoid picking and shipping errors.
• Coordinates and maintains safety training, documentation, communication and postings to ensure corporate and OSHA compliance.
• Ensures and records the accurate arrival, duration and departure of inbound activity; notifies management of any imminent or potential detention charges and resolves issues or variations with the inbound documentation.
• Provides timely customer service to all internal and external customers.
• Initiates any inbound vendor or in-transit freight claims and actions related to any serial number deviations.
• Carries out any supporting activities, including determining disposition of damaged product.
• Monitors non-conformance in Standard Operating Procedures (SOPs), processes, packaging, vendor cross-reference or UPC issues.
• Participates in other projects as assigned.

Qualifications

• Requires a high school diploma or an equivalent combination of education and experience. A bachelor's degree or equivalent combination of education and experience is preferred.
• Requires at least 2 years related experience. HVAC industry experience preferred.
• Knows the principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Requires good verbal and written communication skills.
• Must have computer literacy in Microsoft Office, including Excel, Word and PowerPoint.
• Requires some experience with general office applications such as FAX and EDI.
• Prefer experience using SAP including using queries.

Pay

The starting pay range for this role and market is between $21.63–$26.44/hour. This is an hourly non-exempt role. Employees are also eligible to earn overtime when they work more than 40 hours in a week (or as otherwise required by state law).

Benefits

• Tuition reimbursement
• Medical, dental, and vision insurance
• Prescription drug coverage
• 401(k) retirement plan
• Short-term disability insurance
• 8 weeks paid birthing leave
• 2 weeks paid bonding leave
• Life and long-term disability insurance
• Up to 10 days paid time off
• 12 paid holidays and 3 floating holidays per year