Distr'n Office Support II-2nd Shift

About the role

The individual in this role provides clerical support to the Regional Distribution Center.

Responsibilities

• Develops and maintains logs, reports, audit processes, SOX controls and applicable metrics in order to avoid picking and shipping errors.
• Captures and maintains safety training, documentation, communication and postings to ensure corporate and OSHA compliance.
• Ensures and records the accurate arrival, duration and departure of inbound activity; notifies management of any imminent or potential detention charges and resolves issues or variations with the inbound documentation.
• Provides timely customer service to all internal and external customers.
• Initiates any inbound vendor or in-transit freight claims and actions related to any serial number deviations.
• Carries out any supporting activities, including determining disposition of damaged product.
• Maintains non-conformance in Standard Operating Procedures (SOPs), processes, packaging, vendor cross-reference or UPC issues.
• Participates in other projects as assigned.

Requirements

• Requires a high school diploma or an equivalent combination of education and experience.
• A bachelor's degree or equivalent combination of education and experience is preferred.
• Requires at least 2 years related experience.
• HVAC industry experience preferred.
• Knows the principles and processes for providing customer services.
• This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Requires good verbal and written communication skills.
• Must have computer literacy in Microsoft Office, including Excel, Word and PowerPoint.
• Requires some experience with general office applications such as FAX and EDI.
• Prefer experience using SAP including using queries.

Qualifications

Lennox is an equal opportunity employer. Here at Lennox we believe that diversity and inclusion is critical to our success as a global company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

Skills

Not specified.

Benefits

Employees in this role are also eligible to earn overtime when they work more than 40 hours in a week (or as otherwise required by state law).

• Tuition reimbursement
• Medical, dental, and vision insurance
• Prescription drug coverage
• 401(k) retirement plan
• Short-term disability insurance
• 8 weeks paid birthing leave
• 2 weeks paid bonding leave
• Life and long-term disability insurance

Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to:

• 10 days paid time off
• 12 paid holidays
• 3 floating holidays per year

Culture

At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions.