RCM Strategy & Operations Manager – NYC

What You’ll Do

• Maintain accurate tracking of practice-level revenue cycle health, outstanding issues, and action items across a portfolio of practices.
• Investigate and resolve billing issues throughout the entire claims lifecycle, including claim submission, payment posting, denial management, appeals, and accounts receivable resolution.
• Serve as the primary point of contact for practices, providing proactive updates through email and video meetings while translating complex billing data into clear, actionable insights.
• Guide practice staff on payer requirements, documentation standards, coding accuracy, and billing best practices to prevent recurring issues.
• Cook up coordination with external billing partners and internal RCM teams to ensure timely resolution of outstanding items, appropriate escalations, and consistent follow-up.
• Identify recurring operational challenges and partner with RCM leadership to improve workflows, templates, documentation, and scalable operational processes.
• Build trusted relationships with practices by providing consistent communication, accountability, and operational excellence.

What You’ll Bring

• Deep understanding of the complete healthcare revenue cycle, including charge capture, claim submission, payment posting, denial management, appeals, and accounts receivable resolution.
• Strong analytical skills with the ability to quickly diagnose revenue cycle performance issues using operational reports and billing data.
• Experience advising healthcare practices or clients on payer requirements, coding accuracy, documentation standards, and revenue cycle best practices.
• Ability to navigate multiple electronic medical record (EMR) and practice management systems with confidence and adaptability.
• Excellent written and verbal communication skills with the ability to simplify complex billing concepts for non-technical audiences.
• Exceptional organizational skills with the ability to successfully manage multiple priorities and practice relationships simultaneously.
• A proactive, solutions-oriented mindset with a strong sense of ownership and accountability.
• A passion for supporting healthcare providers through operational excellence, collaboration, and continuous improvement.

Compensation

Salary Range: $110,000–$140,000 base salary, plus equity.