Manager / Director, Growth Strategy & Operations (New York Metro)

Manager / Director of Growth Strategy & Operations

We are seeking a Manager / Director of Growth Strategy & Operations to own the operating infrastructure that enables our commercial team to scale. This is the highest-leverage individual on the Growth team, and every seller's and account manager's productivity depends on the systems, data, and frameworks this person builds.

• Commercial Systems & CRM:
• Own the build-out, configuration, and ongoing discipline of our CRM as the single source of truth for the entire revenue motion.
• Define pipeline stages, required fields, data hygiene standards, and reporting conventions, and help hold the team accountable to them.
• Select, implement, and operationalize the AI and sales-tech toolkit (enrichment, sequencing, analytics, market-data tools), continuously testing what earns its place in the stack.
• ICP, Targeting & Territory:
• Build and maintain the account tiering and prioritization framework that tells the team where to spend its time and why.
• Define and refine the Ideal Customer Profile across neurology practices, specialty clinics, and health-system partners, and translate it into a usable, segmented target account universe.
• Own territory sizing and mapping, balancing opportunity, density, and rep capacity as the team grows.
• GTM Strategy & Planning:
• Partner with leadership to set the commercial vision: where we grow, how fast, and what the motion looks like at each stage.
• Design comp plans and set quotas that reward the right behaviors and scale fairly as the team expands.
• Build the capacity and hiring models that connect headcount decisions to revenue targets.
• Pressure-test go-to-market strategy with analysis, and translate strategic decisions into operational reality.
• Analytics & Reporting:
• Build and own pipeline reporting, forecasting inputs, and the metrics that define success across the funnel, from lead generation through expansion.
• Surface patterns in conversion and performance data to inform targeting, messaging, and resource allocation.
• Build repeatable, instrumented processes that scale as the Growth team expands, and identify the constraints worth fixing first.
• Cross-Functional Collaboration:
• Work closely with Sales, Account Management, Product, Operations, and Finance to ensure the operating system supports the whole revenue motion, not just one function.
• Translate field and prospect insights into improvements in process, positioning, and competitive differentiation.
• Represent Growth Strategy & Operations with rigor and credibility in cross-functional and leadership settings.