Director of Growth & Operations
Ideal Home Health Agency · Erie, PA · 3 wk ago
On-siteEducationFull-time
Position Summary
Ideal Home Health Agency is seeking an ambitious, entrepreneurial, and results-driven Director of Growth & Operations to lead the growth and success of our Erie branch.Primary Duties & Responsibilities
1. Business Development & Growth- Referral Development
- Develop and maintain relationships with physicians, hospitals, discharge planners, case managers, social workers, schools, rehabilitation facilities, and community organizations.
- Attend networking events, healthcare meetings, and community functions.
- Identify and pursue new referral opportunities.
- Client Census Growth
- Develop and implement branch growth strategies.
- Work collaboratively with Intake, Nursing, and Administrative teams to convert referrals into admissions.
- Maintain a positive, professional, and productive office environment.
- Compliance & Quality Assurance
- Ensure compliance with all federal, state, payer, and agency requirements.
- Monitor branch performance indicators and quality metrics.
- Identify underserved populations and growth opportunities.
- Analyze local market conditions and competitor activities.
- Recommend strategies to expand services and market share.
- Branch Oversight
- Oversee day-to-day operations of the Erie office.
- Financial Management
- Monitor branch revenue, expenses, and profitability.
- Assist with budgeting and financial planning activities.
- Customer Service
- Address client and referral source concerns promptly and professionally.
Required
- Bachelor’s degree in healthcare administration, Business Administration, Marketing, Management, or related field preferred.
- Minimum of three (2) years of experience in healthcare, home health, business development, operations management, or related field.
- Strong leadership and relationship-building skills.
- Excellent communication and presentation abilities.
- Valid driver's license and reliable transportation.
- Experience in home health, healthcare sales, healthcare operations, or community-based services.
- Existing relationships within the Erie healthcare market.
- Experience in managing staff and operational performance.
- Knowledge of Medicaid-funded home health services.
- Knowledge, Skills & Abilities
- Strong business development and networking skills.
- Ability to work independently and drive results.
- Excellent organizational and time management abilities.
- Strong problem-solving and decision-making skills.
- Ability to analyze operational and financial data.
- Proficiency with Microsoft Office, Google Workspace, and healthcare software platforms.
- Ability to lead teams and foster a positive workplace culture.
- Ability to travel throughout the Erie service area.
- Ability to sit, stand, walk, and operate standard office equipment.