RCM Account Manager (Remote, work from home)

About the role

The Motivity RCM Account Manager plays a critical role in ensuring the financial success of our ABA provider customers. This position serves as the primary contact for assigned accounts by managing day-to-day revenue cycle operations, driving improvements in claims and collections performance, and building strong partnerships rooted in trust, transparency, and results.

Responsibilities

• Serve as the primary point of contact for assigned clients, build and maintain strong relationships, proactively addressing inquiries, and understanding their specific needs and goals.
• Deliver high-touch support and proactive communication.
• Oversee the entire billing process for assigned accounts, ensuring accurate and timely submission of claims; manage accounts receivable; and resolve denials to ensure timely payment.
• Ensure adherence to industry regulations and payer policies, such as HIPAA and CMS guidelines.
• Lead regular RCM client review meetings (weekly or bi-weekly cadence) to discuss performance, payer trends, and action plans.
• Monitor claim submissions, payment posting, denials, and aging AR to ensure targets are met.
• Identify trends in underpayments, delays, rejections, and drive remediation efforts to resolution.
• Support payer enrollment processes and credentialing updates when needed.
• Deliver cash flow, AR aging, and denial analytics with actionable recommendations.
• Track KPIs and hold stakeholders accountable for improvements.

Qualifications

• 3+ years of experience in revenue cycle management, ABA billing, or Behavioral Health
• Knowledge of healthcare claims, payer guidelines, EOB/ERA reconciliation, and denial management
• Strong communication and relationship-building skills
• Experience in ABA billing or behavioral health is strongly preferred
• Managing multiple provider accounts or billing groups simultaneously
• Experience with the Calmanac or Motivity PM systems strongly preferred
• Proficiency with practice management, clearinghouse, and EHR systems
• Detail-oriented, numbers-driven, and highly organized
• Previous experience in a remote role with time management accountability