Rate Publication Specialist

About the role

As a Rate Publication Specialist at Werner, you will bridge the gap between complex logistics sales and financial accuracy, ensuring our pricing translates seamlessly from a handshake to an invoice. Reporting to the Manager of Rate Administration, you will join a high-energy team where best-in-class is the daily standard. This role is ideal for someone who loves diving deep into data, solving puzzle-like discrepancies, and seeing the direct impact of their work.

Responsibilities

• Configure Rating Modules: Analyze freight execution profiles and configure rate structures in our systems to match complex, high-value customer contracts.
• Data Manipulation & Integrity: Perform heavy file preparation and manipulation using the Microsoft Suite (Excel-heavy) to translate customer awards into live pricing.
• Cross-Functional Collaboration: Act as a central hub between Pricing, Billing, Sales, and Customer Service to ensure seamless communication and execution.
• Technical Problem Solving: Investigate and resolve "no-rate" errors and billing discrepancies with a sense of urgency, often requiring same-day resolution.
• Financial Safeguarding: Manage and audit rate implementations to prevent errors that directly impact our financial reporting and bottom line.
• System Management: Maintain and update rates across both internal Werner systems and external customer portals to ensure alignment with business rules.
• Implementation: Manage and implement large-scale customer awards based on specific load execution requirements.
• Communication: Maintain clear, concise documentation of rate modifications and research findings within internal systems.
• Analytical Problem-Solving: Adopt a root-cause mindset to determine why issues occurred and how to prevent them.
• System Optimization: Assist management in the development and enhancement of rating systems to improve efficiency and accuracy.
• Technical Support: Serve as the point of contact for internal and external stakeholders regarding rate administration inquiries and troubleshooting.
• Reporting: Generate official rate agreements to finalize publications for Werner Enterprises. Analyze rate discrepancies and collaborate with partner departments to resolve.
• Perform other duties as assigned by supervisor.
• Timely and regular in-person attendance according to the scheduled shift as determined by supervisory personnel.

Requirements

• Strong Excel skills, including but not limited to V-lookups, pivot tables, true/false statements, formulas, and formatting.
• Strong alphanumeric data entry and typing skills.
• Excellent communication, decision-making, reasoning, and problem-solving skills with the ability to work under pressure and meet deadlines.
• Strong organization skills, with the ability to prioritize workload, work independently, and in a team environment to achieve goals.
• Knowledge of transportation industry and terminology, usually gained through practical experience and on-the-job training.
• Knowledge of customer service policies and practices.

Qualifications

• Bachelor's degree or equivalent experience required.
• 1 to 2 years of customer service experience preferred.
• 1 to 2 years of transportation experience preferred.
• 1 to 2 years of Transportation System (AS/400) experience preferred.

Physical Requirements

• Seeing and hearing: Read documents, computer screen, answer phones (75-100%).
• Communicate in person (75-100%).
• Standing and walking (0-24%).
• Climbing, stooping, squatting, and kneeling (0-24%).
• Dexterity: Utilizing phone, typing, and writing (75-100%).
• Lift more than 10 pounds (0-24%).

Benefits

• Medical, dental, and vision plans.
• 401(k) plan.
• Stock purchase plan.
• Paid time off.
• Life insurance.
• Disability plans.
• Other optional supplemental coverage.