Ramp Supervisor

About the role

The primary responsibility of the position is to manage the operational activities of the department in accordance with established policies and procedures. The Ramp Supervisor also conducts briefs, distributes training materials/checklists to mentors, creates schedules, and provides hands-on assistance to the training department. The successful candidate will have outstanding organizational skills, be able to defuse conflicts among team members, and be familiar with Microsoft Office Suite. This position will report to the General Manager.

Responsibilities

• Provide oversight and direct on-the-job training for new hires and recurrent training for existing employees in all ramp functions
• Conduct briefing and distribution of training material/checklists to mentors
• Create and coordinate schedules
• Provide hands-on assistance to the Training Department along with feedback to direct managers
• Approve employees for release to duty after completion of training programs
• Coach and provide career development to the staff
• Correct non-compliant behavior and impose disciplinary action as required
• Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines
• Manage a staff of employees with varied duties
• Administrative duties, including daily/weekly/monthly reports
• Maximize operational performance for the station by adjusting to changes in operational conditions and proactively solving problems
• Supervise, direct, and monitor personnel in the completion of their duties and adjust, as necessary, to ensure on-time performance and quality customer service
• Provide support when employee absence affects the operation

Qualifications

• Outstanding organizational skills and ability to multi-task
• Ability to work independently, set and meet own deadlines
• Ability to work well with all levels of management and support staff
• Able to defuse conflicts among team members
• Familiarity with Microsoft Office Suite
• Ability to work a flexible schedule

Preferred qualifications

• Previous airline management experience
• Current Piedmont employee with a minimum six months of service
• Knowledge of basic airport procedures and fundamental job requirements for gate and ramp agents
• Extensive knowledge of QIK, Sabre
• Bachelor's Degree in Aviation, Business, or related field

Work environment

• Use of computers and other office equipment
• Airport ramp environment, subject to varied weather conditions and elevated noise levels
• All shifts including weekends, nights, holidays and/or irregular shifts

Physical requirements

• Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
• Handle objects up to 70 pounds
• Assist passengers with disabilities, including, but not limited to, pushing wheelchairs

Pay

Starting Rate $19.00/Hourly

Benefits

• Paid training
• Holiday pay
• 401(k)
• Vacation
• Family travel on the American Airlines network
• Medical and dental available
• Bonuses awarded in accordance with company policies and applicable criteria

Schedule

All shifts including weekends, nights, holidays and/or irregular shifts. Ability to work a flexible schedule is required.