RAMP Center Coordinator

At Cal Poly Humboldt, bold hearts and open minds shape the future. Founded in 1913, Cal Poly Humboldt began as a small college for teachers. Today Humboldt has grown into a comprehensive university with rigorous science and liberal arts programs. Designated a polytechnic in 2022, Cal Poly Humboldt provides hands-on, impactful educational opportunities that lead to meaningful, measurable outcomes for the individual, for the state, and the world. Cal Poly Humboldt is proud to have more than 6,000 students of all backgrounds spread across 61 majors, 13 graduate programs, and 4 credential programs — all of whom contribute passion and creativity within their fields and set the stage for a future grounded in equity and sustainability.

Student Services Professional I, RAMP Center Coordinator

This is a full-time, benefited, non-exempt, 12-month pay plan permanent position with a one-year probationary period in the Retention through Academic Mentoring Department.

About the role

Under the general supervision of the RAMP Director, the RAMP Center Coordinator serves as the primary operational support person for the RAMP Center and is responsible for coordinating daily center operations, providing front-line customer service, maintaining administrative systems, and serving as the first point of contact for students, mentors, faculty, staff, and community members. The position supports the implementation of RAMP programs by coordinating communications, maintaining records, processing student employee documentation, monitoring payroll and training compliance, and facilitating access to campus resources and services.

The RAMP Center Coordinator supports the work of the Director and Program Coordinator by maintaining efficient operational processes, coordinating logistical and administrative functions, assisting with event implementation, and ensuring that students, mentors, and campus partners receive timely information, referrals, and support. The position is responsible for maintaining a welcoming and organized center environment while supporting the day-to-day operational needs of the Retention through Academic Mentoring Program.

Responsibilities

Academic Mentoring Program – 45%

• Support the day-to-day operations of the RAMP Center and mentoring programs serving approximately 900 first-year students and 700 new transfer students.
• Serve as the primary point of contact in the RAMP Center by welcoming students, faculty, staff, and community members and providing information regarding RAMP services, programs, and resources.
• Assist mentors and Lead Mentors with daily operations, office coverage, resource distribution, and student engagement activities.
• Support the implementation of Autumn, Winter, and Spring Mentor Education activities, trainings, and events.
• Assist the Program Coordinator with mentor communications, scheduling, meeting logistics, and related program activities.
• Participate in weekly staff meetings, leadership meetings, and pod meetings and assist with agenda preparation and meeting coordination.
• Assist Lead Mentors with facilitating office hours, preparing materials, coordinating activities, and addressing routine operational questions.
• Provide information regarding mentor recruitment opportunities and assist with outreach and promotional activities.

Administrative and Operational Support – 25%

• Process and monitor mentor timesheets and related employment documentation in accordance with university procedures.
• Coordinate purchasing, inventory management, and distribution of office and program supplies.
• Maintain program records and complete routine data entry related to mentor participation, student engagement, and program activities.
• Coordinate room reservations and event logistics for mentors and professional staff.
• Assist with onboarding processes and employment documentation for student employees participating in mentor education programs.
• Coordinate routine communications to mentors and program participants through email, text messaging, and other approved communication platforms.
• Assist with scheduling interviews, preparing recruitment materials, and coordinating logistics for mentor selection processes.
• Verify completion of required university trainings and documentation.
• Support general administrative and clerical functions including website updates, social media content posting, key control procedures, purchasing support, and records management.

Student and Campus Engagement Support – 25%

• Assist professional staff with outreach and representation of RAMP at Orientation, Welcome Week, Preview, resource fairs, and other university events.
• Prepare and distribute informational materials, presentations, and program resources for students and campus partners.
• Maintain regular communication with Residence Life, Educational Opportunity Program, Summer Bridge, Placed-Based Learning Communities, and other campus partners regarding routine program information.
• Provide referrals to campus resources and services based on established program guidelines.
• Support student engagement initiatives and activities that promote awareness of RAMP programs and services.

Other Duties as Assigned – 5%

• As listed in classification standards.

Skills

• Working knowledge of the basic principles of individual and group behavior.
• Research and observation techniques for the purpose of recording, classifying, and interpreting factual information.
• The techniques and methods of interviewing.
• Ability to gather and analyze data; reason logically, draw valid conclusions and make appropriate recommendations.
• Participate in and contribute to group meetings, conferences and interviews.
• Clearly express ideas and recommendations orally.
• Write clear and concise reports.
• Establish and maintain cooperative working relationships with students, staff and faculty.
• Ability to learn and use software applications like Microsoft Excel, PowerPoint, PeopleSoft, and basic office equipment.
• Ability to work in an office setting that provides a confidential workspace to meet with students and staff.
• Ability to be at a desk for long periods of time, to do computer work, communicate orally with staff and students, read, write, comprehend, analyze and make decisions.
• Extended and weekend hours are sometimes required during peak work periods.
• Demonstrated sensitivity to cross-cultural perspectives and experiences.

Qualifications

Minimum Qualifications:

• Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. Specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.

Preferred Qualifications:

• Ability to work with an ethnically rich student population and students living with disabilities.
• Ability to foster and maintain cooperative working relationships as part of a team of diverse students, staff, and faculty.
• Ability to work in a fast-paced environment often involving working on multiple projects at the same time.
• Understanding of college student development particularly students belonging to minoritized groups.
• Ability to maintain timely and efficient communication in a professional manner.
• Excellent computing skills (MS Word, Excel, presentation software).
• Ability to perform occasional evening and weekend work.
• At least one semester of professional experience working in a college setting with students who are from a diverse range of cultural and economic backgrounds is preferred.
• Working knowledge of practices, procedures and activities of an academic mentoring program.
• Experience overcoming barriers similar to those confronting Cal Poly Humboldt’s student population of majority low-income, first-generation college students.
• Experience and effectiveness working with first-generation students and/or students who identify as Black, Indigenous, People of Color in a higher education setting.

Pay

Salary Range: $4,150 – $5,076 per month, Anticipated Hiring Range: $4,150 - $4,358 per month.

Benefits

This position comes with a premium benefits package that includes:

• Outstanding vacation, medical, dental, and vision plans.
• Life insurance.
• Voluntary pre-tax health and dependent care reimbursement accounts.
• A fee waiver education program.
• Membership in the California Public Employees Retirement System (PERS).
• 15 paid holidays per year.

Additional benefits information can be found at https://www.humboldt.edu/hr/employee-benefits.