Ramco Innovations™ Application Engineer

Job Summary

As part of the advanced technical team at Ramco Innovations, the application Engineer provides pre and post-sales support to internal and external customers on the application, integration and use of Ramco products, including: pre-sales presentation of products, technologies and solutions, application concepts, product selections, application design, support integration of Ramco products into existing systems, communications support, sizing installation support, training, programming, design concepts, proof of concepts, debugging and troubleshooting.

Company Vision

Ramco will be a place where passionate employees collaborate and commit to providing our clients with excellent automation solutions. We will be a consultant and partner to our clients by putting them first, bringing value to their organization, and customizing our service to their needs. We will deliver value-based solutions by utilizing premier products and the knowledge and expertise of our employees. We will stay on the cutting-edge of technology and educate our clients. We will define excellence as an automation solutions provider.

Essential Job Requirements

• Provide pre-sales and post-sales technical support on assigned product lines.
• Assist sales associates with preparation of accurate bills of materials and quotations for products, systems, and technical services.
• Aid in the demo process (build, dispatch, maintain) for use by other technical support staff, outside sales, and customers.
• Establish and maintain positive working relationships with key customers and suppliers.
• Develop and conduct product training/information sessions.
• Follow-up on emails daily.
• Attend vendor training to maintain a high level of product and vendor knowledge.
• Recommend alternate products based on cost, availability, or specifications.
• Perform all other duties as assigned.

Qualifications/Requirements

• The ideal candidate will be an experienced self-starter capable of identifying, sizing, selecting, and quoting single and multi-axis motion control solutions involving all motion technologies on our line card (mechanical positioners and components, robotics, gearboxes, servos, steppers, motion/machine controls, AC & DC drives and motors, feedback devices and value add services).
• Experience with automation products (sensors, PLC's, HMI's) is also highly desirable.
• Bachelor's degree (BSME or BSEE preferred) in technical discipline preferred with a minimum of 1-3 years industry related experience or equivalent combination of education and experience.
• Must possess a valid state motor vehicle operator's license and maintain an approved motor vehicle record (MVR).