Ralph Lauren Sales Manager (Adult Store)

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing, and distribution of premium lifestyle products across apparel, accessories, home, fragrances, and hospitality. For over 50 years, the company has developed a reputation and distinctive image through its expanding portfolio of brands, including Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, and Chaps. Ralph Lauren fosters a culture of inclusion through talent development, education, employee groups, and celebration.

About the role

As a Selling Supervisor, you will contribute as a member of the Store Leadership team by executing strategic plans to ensure a profitable business. Your role will be pivotal in driving sales performance, enhancing customer satisfaction, and fostering a collaborative team environment. You will lead by example, providing feedback, coaching, and support to the sales team to meet and exceed sales targets. This position serves as an entry point for future management roles within Ralph Lauren.

Responsibilities

• Team Development & Leadership
  • Foster a collaborative team environment through open communication, feedback, and recognition
  • Drive team sales performance through coaching and development
  • Monitor and achieve sales targets, KPIs, and performance metrics
  • Model selling behaviors and lead in performance metrics
  • Act as a mentor to employees, providing guidance to enhance skills and product knowledge
  • Support training programs aligned with brand standards
  • Provide feedback to Store Management on team performance and development needs
• Customer Experience & Business Operations
  • Sell 50% of the time and implement clienteling strategies to build customer loyalty
  • Execute promotional activities and sales events
  • Ensure consistent customer experience aligned with Ralph Lauren and CEL standards
  • Support customer concern process, escalating as needed to senior Management
  • Champion new technology for New Ways of Selling and More Ways to Shop
  • Communicate sales and profit performance tools to the store team
  • Report product category opportunities and support store merchandising needs
  • Support inventory control and maintain productivity standards
• Administration & Compliance
  • Participate in recruitment and interviews as needed
  • Supervise daily cash transactions, deposits, and register balancing
  • Ensure compliance with health/safety regulations and company policies
  • Create an inclusive environment aligned with Ralph Lauren values and Cultural Focus Areas

Requirements

• Retail Supervisory or similar industry experience
• Fashion insights and awareness of industry trends (a plus)
• Excellent leadership and communication skills
• Ability to effectively communicate with customers and store personnel
• Ability to maneuver around the sales floor, stock/dressing room, cash wrap, and office; work around/with chemicals, lift/climb up to 30 lbs., and climb moderately
• Ability to operate the register, stand, move, and walk for multiple hours
• Ability to work a flexible schedule to meet the needs of the business, including days, evenings, weekends, and overnight shifts; travel may be required
• Proven track record of success, including demonstrated ability to build and maintain positive working relationships with customers, management, and co-workers
• Strong business acumen
• Strong planning, prioritization, and time management skills