Ralph Lauren Selling Manager

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing, and distribution of premium lifestyle products across apparel, accessories, home, fragrances, and hospitality. With a reputation built over more than 50 years, the company’s portfolio includes iconic brands such as Ralph Lauren, Polo Ralph Lauren, Lauren Ralph Lauren, and Chaps. Ralph Lauren fosters a culture of inclusion through talent development, education, employee groups, and celebration, ensuring fairness and belonging for all.

About the role

As a Selling Supervisor, you will contribute as a member of the Store Leadership team by executing strategic plans to drive a profitable business. Your role will focus on leading the sales team, enhancing customer satisfaction, and fostering a collaborative environment. You will provide coaching, feedback, and support to the team, ensuring they meet and exceed sales targets while modeling selling behaviors and performance metrics. This position serves as an entry point for future management roles within Ralph Lauren.

Responsibilities

• Foster a collaborative team environment through open communication, feedback, and recognition.
• Drive team sales performance through coaching, development, and monitoring of KPIs and performance metrics.
• Model selling behaviors and act as a mentor to enhance team skills and product knowledge.
• Support training programs aligned with brand standards and provide feedback on team performance.
• Sell 50% of the time and implement clienteling strategies to build customer loyalty.
• Execute promotional activities and sales events while ensuring a consistent customer experience.
• Support the customer concern process and escalate issues to senior management as needed.
• Champion new technology for selling and shopping experiences.
• Communicate sales and profit performance tools to the store team and report product category opportunities.
• Support inventory control, merchandising, and productivity standards.
• Participate in recruitment and interviews as needed.
• Supervise daily cash transactions, deposits, and register balancing.
• Ensure compliance with health, safety, and company policies.
• Create an inclusive environment aligned with Ralph Lauren’s values and Cultural Focus Areas.

Requirements

• Retail Supervisory or similar industry experience.
• Fashion insights and awareness of industry trends (a plus).
• Excellent leadership and communication skills.
• Ability to maneuver around the sales floor, stock room, and cash wrap; work with chemicals; lift/climb up to 30 lbs.
• Ability to operate a register and stand, move, or walk for multiple hours.
• Flexible schedule to meet business needs, including days, evenings, weekends, overnight shifts, and travel as required.
• Proven track record of success in building and maintaining positive working relationships with customers, management, and co-workers.
• Strong business acumen, planning, prioritization, and time management skills.