Ralph Lauren PT Guest Service Coordinator

About the Role

Ensure a consistent, memorable customer shopping experience by providing the highest level of service to guests and supporting the sales team as well as other back-of-house partners.

Responsibilities

• Assist in all guest service areas as called upon—Call Center, Guest Kitchen, Sales Floor, Concierge, and Administration.
• Create an "ultimate experience" for every guest by providing exceptional customer service and supporting front and certain back-of-house functions.
• Greet every client and assist them in their individual shopping needs, such as offering a beverage, guiding to the appropriate department, or connecting them with a sales professional.
• Maintain a welcoming environment that generates customer traffic and builds loyalty by exceeding customer expectations.
• Locate products for customers, complete transfers, and charge sends from other stores as needed.
• Partner with Operations Associates to follow up on customer sends/deliveries, transfers, and new product receipt.
• Prepare the store for opening and closing, including replenishing merchandise, returning items to the stock room, stocking cash wraps with gift boxes and bags, and maintaining clean, presentable front and back-of-house areas.
• Fold and straighten merchandise.
• Assist in processing sales transactions.
• Must be knowledgeable of return, markdown/discount, tax, security, and packaging policies, and capture customer information.
• Prepare food and/or beverages to client specifications and provide support in the Guest Kitchen.
• Provide assistance on the sales floor at any given time to support other departments based on store needs.
• Ensure a clean, organized sales floor and fitting rooms.
• Direct all phone calls and questions to the appropriate areas of the store.
• Demonstrate a true passion and respect for the product.
• Exhibit pride through positive demeanor, body language, and personal presentation.
• Demonstrate professional etiquette through integrity, honesty, and respect for others.

Requirements

• Minimum of 1-2 years of related customer experience, preferably within the luxury retail environment.
• Detail-oriented, customer service-focused, and highly organized.
• Strong time management skills and ability to multi-task.
• Demonstrated passion and affinity for the Ralph Lauren brand and desire to grow within the company.
• Collaborative team player willing to partner with and support all departments.
• Strong communication and interpersonal skills.