Ralph Lauren Part-Time Guest Services Coordinator

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing, and distribution of premium lifestyle products across apparel, accessories, home, fragrances, and hospitality. For over 50 years, Ralph Lauren has cultivated a reputation and distinctive image through an expanding portfolio of brands, including Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, and Chaps. The company fosters a culture of inclusion through talent development, education, employee groups, and celebration.

About the Role

The Guest Services Coordinator will enhance the in-store client experience by delivering exceptional hospitality services to support monthly sales goals. This role owns the client experience for all hospitality needs, including food and beverage service, and supports the development of meaningful, profitable relationships with internal and external clients through the Guest Kitchen.

Responsibilities

• Actively participate in team initiatives and support hospitality functions as needed.
• Develop and maintain meaningful, profitable relationships with internal and external clients via phone and electronic communication.
• Facilitate sales through phone or electronic communication or connect clients to the appropriate sales professional.
• Become an expert on in-store products to relay knowledge and availability to clients.
• Enhance the shopping experience through services such as transportation, concierge, and personalized assistance.
• Support corporate and store-to-store product requests with effective documentation and tracking.
• Establish innovative practices to exceed service and product request expectations.
• Assist with celebrity dressing and marketing/PR requests.
• Greet every client, provide exceptional customer service, and assist with individual shopping needs (e.g., offering beverages, guiding to departments).
• Maintain a welcoming environment to build customer loyalty by exceeding expectations.
• Prepare the store for opening and closing, including cash wrap management, stocking merchandise, and maintaining cleanliness in front and back of house areas.
• Fold and straighten merchandise, support sales professionals during transactions, and direct phone calls to appropriate departments.
• Coordinate with the Shipping and Receiving Department for customer deliveries, transfers, and new product receipts.
• Possess knowledge of alterations procedures, pricing, and shop dates; ensure timely product delivery to/from the alterations shop.
• Assist with promotional mailing projects and marketing/PR events.
• Provide floor support to other departments as needed and maintain a clean, organized sales floor and fitting rooms.

Skills & Qualifications

• Well-developed written and verbal communication skills.
• Excellent interpersonal skills with the ability to build and maintain strong working relationships.
• Strong attention to detail and personal presentation.
• Organizational skills and ability to multitask in a fast-paced environment.
• Self-starter with a proactive mindset.
• Relevant work experience preferred.
• Computer skills: proficiency in Word, Excel, PowerPoint, and Outlook.
• Ability to maneuver around the sales floor, stock room, cash wrap, and office; lift up to 30 lbs.; and climb a ladder as trained under Ralph Lauren Health & Safety guidelines.
• Ability to operate a register and stand, move, or walk for extended periods.