Ralph Lauren Guest Services Coordinator

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names constitute one of the world's most widely recognized families of consumer brands. We unite and inspire communities within our company as well as those we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion and fairness for all.

About the role

The Guest Services Coordinator will be responsible for hospitality services as it relates to in-store client experience to support the achievement of minimum monthly sales goals. They will own the client experience for all hospitality needs within the store, including the service of food and beverage services to clients as they shop with the selling teams. The role supports the development of meaningful and profitable relationships with internal and external clients through the execution of hospitality needs provided in the Guest Kitchen.

Responsibilities

• Actively participate in team initiatives, supporting across Hospitality functions when needed
• Develop meaningful and profitable relationships with internal and external clients over the phone
• Facilitate sales via phone calls or electronic communication when appropriate or connect the client to the appropriate sales professional
• Become an expert on product in store to relay product knowledge and availability to clients via phone or electronic communication
• Facilitate customers' shopping experience through various services (assisting as needed, transportation service, concierge, etc.)
• Support corporate and store-to-store product requests ensuring effective documentation and tracking
• Establish innovative practices to enhance behaviors that exceed service and product request expectations
• Assist with celebrity dressing and other marketing/PR requests
• Greet every client, provide exceptional customer service while assisting them in their individual shopping needs (e.g., offering a beverage, guiding to the appropriate department or sales professional)
• Maintain a welcoming environment that generates customer traffic and builds loyalty by exceeding customer expectations
• Prepare store for opening and closing, including: opening and closing cash wraps registers; filling in merchandise and returning merchandise to the stock room; stocking cash wraps with gift boxes, bags, etc.; maintaining clean, presentable front and back of house areas
• Fold and straighten merchandise
• Provide support to the sales professionals to ensure smooth sales transactions and shopping experiences
• Direct all phone calls and questions to appropriate areas of the store
• Coordinate efforts with Shipping and Receiving Department to follow up on customer sends/deliveries, transfers, and new product receipt
• Possess knowledge of Alterations procedures, pricing, and current shop dates; ensure product is delivered to/from Alterations shop in a timely manner
• Assist in various promotional mailing projects and Marketing/PR events
• Provide assistance on the sales floor at any given time to support other departments based on store needs
• Ensure a clean, organized sales floor and fitting rooms

Skills & Qualifications

• Well-developed written and verbal communication skills
• Excellent interpersonal skills with the ability to build and maintain strong working relationships
• Takes pride in personal presentation and attention to detail
• Strong organizational skills and ability to multi-task
• Ability to work in a fast-paced environment
• Self-starter/proactive mindset
• Relevant work experience preferred
• Computer skills preferred: Word, Excel, PowerPoint, and Outlook
• Ability to maneuver around the sales floor, stock/dressing room, cash wrap, and office; work around/with chemicals, lift up to 30 lbs., and climb moderately utilizing a ladder as trained under RL Health & Safety guidelines
• Ability to operate the register, stand, move, and walk for multiple hours