Ralph Lauren FT Guest Services Coordinator

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing, and distribution of premium lifestyle products across apparel, accessories, home, fragrances, and hospitality. For over 50 years, the company has cultivated a reputation for distinctive, consistent branding across an expanding portfolio, including Ralph Lauren, Ralph Lauren Collection, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, and Chaps. Ralph Lauren fosters a culture of inclusion through talent development, education, employee groups, and celebration to unite and inspire communities.

About the Role

The Guest Services Coordinator enhances the in-store client experience by delivering exceptional hospitality services, supporting monthly sales goals, and building meaningful, profitable relationships with internal and external clients. This role owns the client experience for all hospitality needs, including food and beverage service, and ensures the highest level of brand-aligned service in the Guest Kitchen and throughout the store.

Responsibilities

• Actively participate in team initiatives and support cross-functional hospitality needs.
• Develop and maintain meaningful, profitable relationships with clients via phone and electronic communication.
• Facilitate sales by connecting clients with the appropriate sales professional when needed.
• Become an expert on in-store products to relay knowledge and availability to clients.
• Enhance the shopping experience through services such as transportation, concierge assistance, and personalized guidance.
• Support corporate and store-to-store product requests with effective documentation and tracking.
• Implement innovative practices to exceed service and product request expectations.
• Assist with celebrity dressing and marketing/PR requests.
• Greet every client, provide exceptional service (e.g., offering beverages, guiding to departments), and build customer loyalty.
• Maintain a welcoming environment by preparing the store for opening/closing, managing cash wraps, restocking merchandise, and ensuring cleanliness in front and back of house areas.
• Fold and straighten merchandise, support sales transactions, and direct inquiries to appropriate store areas.
• Coordinate with the Shipping and Receiving Department to track customer deliveries, transfers, and new product receipts.
• Possess knowledge of alterations procedures, pricing, and timelines; ensure timely product delivery to/from the alterations shop.
• Assist with promotional mailings, marketing/PR events, and floor support for other departments as needed.
• Maintain a clean, organized sales floor and fitting rooms.

Skills & Qualifications

• Well-developed written and verbal communication skills.
• Excellent interpersonal skills with the ability to build and maintain strong relationships.
• Strong attention to detail and personal presentation.
• Organizational skills and ability to multitask in a fast-paced environment.
• Self-starter with a proactive mindset.
• Relevant work experience preferred.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) preferred.
• Ability to maneuver around the sales floor, stock rooms, and cash wrap; lift up to 30 lbs.; and climb ladders as trained under Ralph Lauren Health & Safety guidelines.
• Ability to operate a register and stand, move, or walk for extended periods.