Rail - Operations Control Center Manager - Arizona

Key Accountabilities

• Accountable for conducting performance reviews while overseeing and developing OCC staff.
• Manages and coordinates the functions of the OCC.
• Directs and coordinates emergency responses to service disruptions while ensuring timely communications with internal and external customers.
• Makes sure line controllers’ trainees’ progress is monitored and evaluated.
• Oversees and ensures procedures and practices are implemented for accurate information in daily logs.
• Supports in leading a customer-oriented culture where all staff 'Think Like a Passenger'.
• Adheres to all local and federal (FTA) regulations and in accordance with Keolis and Agency policies.

Skills, Knowledge, & Experience

• A minimum of 5 years of rail operations experience in the rail transit industry.
• A minimum of 2 years conducting line control operations in the rail industry.
• NIMS Certification is required.
• Experience managing staff and coordinating complex operations.
• A college degree preferred.
• Must be a resident of proposed business (or willing to relocate).