Rail Logistics Coordinator

About the role

The Rail Logistics Coordinator plays a crucial role in the transportation of lumber by rail to various national destinations. This position involves logistical coordination, interaction with internal and external stakeholders, and handling customer inquiries and claims.

Responsibilities

• Review, prepare, and process waybills from U.S. origins
• Accrue freight payables on rail transactions for appropriate rail carriers
• Oversee and address all delayed and late rail shipments
• Primary lead for internal and external trace requests and general customer service inquiries
• Process reconsignment and diversion requests
• Maintain quarterly performance reports of class-one rail carriers
• Keep accurate inventory records of railroad supplied equipment
• Handle freight claims and investigate damaged or vandalized shipments
• Utilize Docuware for accurate record retention
• Become cross-trained on other duties within the department to help as needed

Requirements

Substantial company-paid assistance for medical and dental insurance premiums; mental health coverage; cost-effective co-pays and deductibles

401(k) with 5% annual company contribution and generous company matching contributions vested over three years

Paid time off, including eight paid holidays

Opportunity to earn bonuses

Employee wellness program that includes free counseling sessions, financial and legal guidance, and more

Opportunities for paid training to support career advancement and personal development

Qualifications

• Strong attention to detail with strong problem-solving skills, a high degree of accuracy and efficiency
• Logical and analytical thinking, under quick timelines to meet the needs of the organization
• Dedication to internal & external customer service, with excellent communication skills
• Capacity to work independently, amid a fast-paced team environment with a high level of multi-tasking
• Self-motivated with a genuine interest in continuing to learn the business and Hampton culture
• Maintain high personal and professional standards of focus, attention, and dedication to work
• Team player willing to take on growth opportunities and provide departmental back-up as necessary

Skills

Strong attention to detail with strong problem-solving skills, logical and analytical thinking, capacity to work independently, self-motivation, dedication to customer service, and ability to handle multiple tasks simultaneously.

Benefits

Substantial company-paid assistance for medical and dental insurance premiums; mental health coverage; cost-effective co-pays and deductibles

401(k) with 5% annual company contribution and generous company matching contributions vested over three years

Paid time off, including eight paid holidays

Opportunity to earn bonuses

Employee wellness program that includes free counseling sessions, financial and legal guidance, and more

Pay

Competitive salary commensurate with experience

Schedule

Full-time position