Radiology Scheduler - Work from Home | $16.00/hr | Starts 8/6/26

Responsibilities

• Serve as a key point of contact within Hoag's Centralized Patient Service Center, supporting patients with scheduling and coordination across multiple service lines.
• Deliver a compassionate, efficient, and accurate patient experience while managing high-volume inbound interactions in a remote contact center environment.
• Schedule, reschedule, cancel, and confirm patient appointments across diagnostic imaging and specialty service lines, including but not limited to CT, MRI, mammography/bone density (DEXA), X-ray/ultrasound, laboratory, nuclear medicine, pulmonary, vascular, surgery and labor & delivery, radiology and nuclear medicine physician scheduling, and main call support.
• Respond to patient inquiries regarding imaging services, appointment availability, preparation instructions, verifying insurance, and general service information.
• Accurately document all patient interactions, appointment details, and updates in the appropriate systems and CRM platforms.
• Review patient orders, referrals, and provider instructions to ensure appointments are scheduled according to established guidelines and protocols.
• Navigate multiple systems simultaneously (e.g., scheduling platforms, CRM tools, and communication systems) while maintaining accuracy and efficiency.
• Communicate professionally with patients, providers, and internal teams to coordinate care and resolve scheduling needs.
• Demonstrate empathy, professionalism, and active listening skills while supporting patients throughout the scheduling process.
• Demonstrate adherence to established workflows, call flows, and knowledge resources when handling patient interactions and service requests.
• Identify patient needs and take appropriate actions to ensure concerns are resolved, and service expectations are met.
• Maintain productivity and quality standards in a fast-paced, high-volume contact center environment.
• Ensure strict adherence to HIPAA regulations and all privacy and security standards.
• Participate in required training programs, including modality-based training for imaging services.
• Engage in coaching sessions and apply feedback to improve performance and service delivery.
• Maintain consistent attendance and schedule adherence to support operational goals.

Qualifications

• High school diploma or GED required.
• Minimum of six months of experience in a healthcare contact center, patient access, or customer service environment preferred, with hands-on experience scheduling medical appointments within a healthcare organization-preferably supporting diagnostic imaging, specialty care, or multi-department scheduling is required.
• Required Work From Home experience in a private, secure, and distraction-free environment while maintaining full compliance with HIPAA and company data privacy standards.
• Strong verbal communication skills with the ability to demonstrate empathy, professionalism, and excellent telephone etiquette.
• Demonstrated understanding of and consistent adherence to contact center performance metrics (e.g., adherence, quality, and service levels), in alignment with scorecard standards and Remote Work Agreement (RWA) expectations.
• Ability to adhere to assigned schedules within program requirements.