Radiology Scheduler - Work from Home | $16.00/hr | Starts 8/6/26

Responsibilities

• serves as a key point of contact within Hoag’s Centralized Patient Service Center
• supports patients with scheduling and coordination across multiple service lines, including CT, MRI, mammography and bone density (DEXA), X-ray and ultrasound, laboratory, nuclear medicine, pulmonary, vascular, surgery and labor & delivery, as well as physician scheduling and general radiology call support
• delivers a compassionate, efficient, and accurate patient experience while managing high-volume inbound interactions in a remote contact center environment
• schedules, reschedules, cancels, and confirms patient appointments across diagnostic imaging and specialty service lines
• addresses patient inquiries regarding imaging services, appointment availability, preparation instructions, verifying insurance, and general service information
• accurately documents all patient interactions, appointment details, and updates in the appropriate systems and CRM platforms
• navigates multiple systems simultaneously (e.g., scheduling platforms, CRM tools, and communication systems) while maintaining accuracy and efficiency
• communicates professionally with patients, providers, and internal teams to coordinate care and resolve scheduling needs
• demonstrates empathy, professionalism, and active listening skills while supporting patients throughout the scheduling process
• follows established workflows, call flows, and knowledge resources when handling patient interactions and service requests
• identifies patient needs and takes appropriate actions to ensure concerns are resolved, and service expectations are met
• maintains productivity and quality standards in a fast-paced, high-volume contact center environment
• ensures strict adherence to HIPAA regulations and all privacy and security standards
• participates in required training programs, including modality-based training for imaging services
• engages in coaching sessions and applies feedback to improve performance and service delivery
• maintains consistent attendance and schedule adherence to support operational goals
• performs other duties and responsibilities as assigned

Qualifications

• high school diploma or GED required
• minimum of six months of experience in a healthcare contact center, patient access, or customer service environment preferred, with hands-on experience scheduling medical appointments within a healthcare organization—preferably supporting diagnostic imaging, specialty care, or multi-department scheduling is required
• required work from home experience in a private, secure, and distraction-free environment while maintaining full compliance with HIPAA and company data privacy standards
• strong verbal communication skills with the ability to demonstrate empathy, professionalism, and excellent telephone etiquette
• demonstrated understanding of and consistent adherence to contact center performance metrics (e.g., adherence, quality, and service levels), in alignment with scorecard standards and Remote Work Agreement (RWA) expectations
• ability to adhere to assigned schedules within program operating hours, demonstrating reliability, punctuality, and consistent attendance
• flexible to adjust shifts, swap coverage, and support overtime based on business needs, while maintaining timely and professional communication regarding schedule changes or absences
• ability to manage multiple systems and tasks simultaneously in a fast-paced environment
• strong attention to detail and ability to follow established protocols and workflows
• demonstrated problem-solving skills and ability to research and resolve customer inquiries effectively
• basic computer proficiency including experience with Windows-based systems and applications such as Outlook, Teams, and CRM or scheduling platforms
• ability to type a minimum of 40 words per minute
• flexibility to work assigned schedules, including evenings, weekends, or holidays as required

Compensation & Benefits

• wage for the Customer Service Rep role is $16.00 per hour
• comprehensive benefits package that includes health, dental, and vision insurance, a 401(k) plan with company match, paid time off (PTO) and holidays, flexible spending accounts (FSAs), employee wellness programs, and career development opportunities