Radiology Scheduler - Work from Home | $16.00/hr | Starts 9/17/26

Carenet Health is not authorized to hire in the following states due to internal business considerations: AZ, CA, CO, ME, NE, NJ, NY, NV, OR, WA, MD, RI, WV, AK, HI, CT, DE, VT, or Puerto Rico.

About the role

We are looking for people who want to work with an entrepreneurial spirit and deliver market-leading performance. If you are passionate about healthcare and supporting patients with their healthcare needs, empathetic, patient-focused, and enjoy interacting with patients, patient representatives, providers, pharmacies, and more, then this may be the position for you. This is a remote, work-from-home position.

Responsibilities

• Serve as a key point of contact within Hoag’s Centralized Patient Service Center, supporting patients with scheduling and coordination across multiple service lines, including CT, MRI, mammography and bone density (DEXA), X-ray and ultrasound, laboratory, nuclear medicine, pulmonary, vascular, surgery and labor & delivery, as well as physician scheduling and general radiology call support.
• Deliver a compassionate, efficient, and accurate patient experience while managing high-volume inbound interactions in a remote contact center environment.
• Schedule, reschedule, confirm, and cancel appointments for diagnostic imaging and specialty service lines, including but not limited to CT, MRI, mammography/bone density (DEXA), X-ray/ultrasound, laboratory, nuclear medicine, pulmonary, vascular, surgery, labor & delivery, radiology, and nuclear medicine physician scheduling.
• Respond to patient inquiries regarding imaging services, appointment availability, preparation instructions, verifying insurance, and general service information.
• Accurately document all patient interactions, appointment details, and updates in the appropriate systems and CRM platforms.
• Review patient orders, referrals, and provider instructions to ensure appointments are scheduled according to established guidelines and protocols.
• Navigate multiple systems simultaneously (e.g., scheduling platforms, CRM tools, and communication systems) while maintaining accuracy and efficiency.
• Communicate professionally with patients, providers, and internal teams to coordinate care and resolve scheduling needs.
• Demonstrate empathy, professionalism, and active listening skills while supporting patients throughout the scheduling process.
• Follow established workflows, call flows, and knowledge resources when handling patient interactions and service requests.
• Identify patient needs and take appropriate actions to ensure concerns are resolved and service expectations are met.
• Maintain productivity and quality standards in a fast-paced, high-volume contact center environment.
• Ensure strict adherence to HIPAA regulations and all privacy and security standards.
• Participate in required training programs, including modality-based training for imaging services.
• Engage in coaching sessions and apply feedback to improve performance and service delivery.
• Maintain consistent attendance and schedule adherence to support operational goals.
• Perform other duties and responsibilities as assigned.

Requirements

• High school diploma or GED required.
• Minimum of six months of experience in a healthcare contact center, patient access, or customer service environment preferred, with hands-on experience scheduling medical appointments within a healthcare organization—preferably supporting diagnostic imaging, specialty care, or multi-department scheduling.
• Required work-from-home experience in a private, secure, and distraction-free environment while maintaining full compliance with HIPAA and company data privacy standards.
• Strong verbal communication skills with the ability to demonstrate empathy, professionalism, and excellent telephone etiquette.
• Demonstrated understanding of and consistent adherence to contact center performance metrics (e.g., adherence, quality, and service levels), in alignment with scorecard standards and Remote Work Agreement (RWA) expectations.
• Ability to adhere to assigned schedules within program operating hours, demonstrating reliability, punctuality, and consistent attendance.
• Flexibility to adjust shifts, swap coverage, and support overtime based on business needs, while maintaining timely and professional communication regarding schedule changes or absences.
• Ability to manage multiple systems and tasks simultaneously in a fast-paced environment.
• Strong attention to detail and ability to follow established protocols and workflows.
• Demonstrated problem-solving skills and ability to research and resolve customer inquiries effectively.
• Basic computer proficiency including experience with Windows-based systems and applications such as Outlook, Teams, and CRM or scheduling platforms.
• Ability to type a minimum of 40 words per minute.
• Flexibility to work assigned schedules, including evenings, weekends, or holidays as required.

Pay

$16.00 per hour.

Benefits

• Health, dental, and vision insurance.
• 401(k) plan with company match.
• Paid time off (PTO) and holidays.
• Flexible spending accounts (FSAs).
• Employee wellness programs.
• Career development opportunities.