Radiology Scheduler - Work from Home | $16.00/hr | Starts 8/13/26

Responsibilities

• Provide compassionate, accurate, and timely support to patients by scheduling, confirming, canceling, and rescheduling radiology appointments across multiple imaging modalities.
• Serve as a primary point of contact for patient imaging needs within a high-volume contact center environment, requiring efficiency, strong critical thinking, and attention to detail while managing complex, high touch interactions and adhering to healthcare protocols.
• Combine advanced customer service skills with subject matter knowledge of radiology workflows, medical terminology, and multiple scheduling systems.
• Handle complex patient interactions requiring independent reasoning, prioritization, and problem solving within defined workflows and escalation guidelines.
• Document all patient interactions, updates, and outcomes simultaneously in designated CRM and scheduling systems.
• Address questions related to imaging procedures, preparation instructions, provider orders, and general radiology information.
• Demonstrate professionalism, empathy, and accuracy in all interactions, including those involving sensitive medical or insurance information.
• Confirm and document insurance information according to established guidelines and client protocols.
• Review and validate imaging orders and recommendations; coordinate with providers and clinical partners as needed.
• Make outbound calls to schedule, follow up, or resolve imaging appointment needs.
• Comply with HIPAA, confidentiality requirements, call center metrics, and organizational policies at all times.
• Support varying clients, departments, or workflows based on business needs.
• Perform additional duties as assigned.

Qualifications

• High School diploma or GED required.
• Minimum of six (6) months of experience in a Work from Home customer service, scheduling, healthcare, & call center environment required.
• Understanding of and compliance with contact center performance metrics (e.g., adherence, quality, attendance, service levels).
• Proficiency with Windows based systems and Microsoft Outlook, Word, and Excel.
• Experience or ability to learn multiple systems simultaneously, including CRM, scheduling platforms, and client specific tools.
• Strong problem solving, multitasking, organizational, and communication skills.
• Working knowledge of medical terminology and healthcare processes is preferred.
• Ability to accept and implement feedback and adapt to change.
• Flexibility to work assigned schedules, including evenings, weekends, or holidays as required.