Radiology Scheduler Call Center

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title. Must not include Job ID etc. Must preserve all substantive info, no boilerplate. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. We need to parse the posting. Key sections: - About the role: The initial paragraphs describing Optum, mission, etc. Probably we can put that as About the role. - Responsibilities: List of primary responsibilities (bulleted). Many lines. - Requirements: Required Qualifications. - Qualifications: Preferred Qualifications. - Skills: Soft Skills. - Benefits: The "What are the reasons to consider working for UnitedHealth Group?" list. - Pay: The hourly pay range statement. - Schedule: The schedule description. We must not include filler like "commensurate with experience". The pay section has actual range, so include. Schedule: includes Monday-Friday 40 hours, rotating Saturdays. We need to output only HTML fragment, no /. Use

for each section heading, then content:

for prose,

• for lists. We must not repeat job title as heading. So no heading like "Radiology Scheduler Call Center". Use sections as above. We must not include Job ID/requisition numbers. We must remove boilerplate like EEO statements, drug-free workplace, etc. Also remove "At UnitedHealth Group, our mission is to help people live healthier lives..." that's maybe part of About the role? It's somewhat mission statement; could be included but it's somewhat generic. However it's not boilerplate EEO; it's mission. Might keep as part of About the role. But we need to remove duplicated lines. There's some duplication: "Obtain accurate and updated patient information..." appears maybe twice? We'll just include unique. Let's extract content. About the role: The first paragraph(s) up to "Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together." Also includes "Optum Radiology, part of Optum, has an immediate opening for a friendly, patient focused and detailed oriented Radiology Scheduler Call Center to join our team." That's basically role description. We'll include that. Responsibilities: The list after "Primary Responsibilities:" includes many items. We'll turn each sentence into
• . Need to ensure we capture all. Let's copy responsibilities list: - Obtain accurate and updated patient information, such as name, address, insurance information - Maintain an average of 65+ inbound calls daily - Monitor and maintain the continuity of care through scheduling and tracking systems in all work queues - Perform insurance verification on the date of service - Scheduling radiology procedures in an organized and efficient manner - Knowledge of medical terminology and radiology procedures and requirements - File and maintain medical records - Confirms and schedule appointments - Answering incoming and outgoing telephone calls promptly and courteously, - Perform referral documentation promptly - Performs certain follow-up services for patients in a prompt and courteous manner, such as scheduling specialist appointments, scheduling follow-up appointments and obtaining copies lab results or specialist reports - Adhere to the standards identified via Sparq regarding Optum Employee Policies - Work cohesively with fellow employees to achieve specific team goals - Comfortable working in high pace environment - Participate in planning, coordinating, and implementing care in conjunction with the multidisciplinary team in accordance with the Plan of Care - Assure the continuity of care through scheduling and tracking systems - Provide effective communication to patient / family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations - Comply with administrative policies to ensure quality of care - Demonstrate precision and efficiency in scanning documents and monitoring the fax server, retrieving and / or scanning documents and assigning to the appropriate electronic chart - All employees are expected to keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements - Cross-train and help in other locations if needed - Performs other duties as assigned We need to ensure no duplication: "Assure the continuity of care through scheduling and tracking systems" similar to earlier "Monitor and maintain the continuity of care through scheduling and tracking systems in all work queues". Keep both maybe but they are similar; but we should not remove substantive info; duplication is okay? The instruction says remove duplicated lines. So we should deduplicate. Let's see duplicates: - "Monitor and maintain the continuity of care through scheduling and tracking systems in all work queues" - "Assure the continuity of care through scheduling and tracking systems" These are similar but not identical; one mentions "in all work queues". Might be considered duplicate-ish but not exact. Safer to keep both? The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." Duplicated lines means exact duplicates. These are not exact. So keep both. - "Provide effective communication to patient / family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations" appears only once. - "All employees are expected to keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements" appears once. - "Cross-train and help in other locations if needed" appears once. - "Performs other duties as assigned" appears once. Now Required Qualifications: - High School Diploma/GED - 1+ years of computer proficiency experience (multi-task through multiple applications including Microsoft Outlook, Excel, and Word) - 1+ years of customer service or Healthcare related experience - Ability to work a 40-hour work week with rotating Saturdays Preferred Qualifications: - Experience working with an electronic health record (EPIC) - Knowledge of Radiology - Knowledge of Medical terms - 1+ years of experience in a call center - Experience working with scheduling programs - 1+ years of experience working in medical office position Soft Skills: - Ability to work independently and maintain good judgment and accountability - Demonstrated ability to work well with health care providers - Strong organizational and time management skills - Ability to multi-task and prioritize tasks to meet all deadlines - Ability to work well under pressure in a fast-paced environment - Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others Benefits: list from "What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:" then bullet list: - Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays - Medical Plan options along with participation in a Health Spending Account or a Health Saving account - Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage - 401(k) Savings Plan, Employee Stock Purchase Plan - Education Reimbursement - Employee Discounts - Employee Assistance Program - Employee Referral Bonus Program - Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) Also later: "You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in." That's more about rewards; could be part of Benefits or separate but we can include in Benefits as prose. Pay: "The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable." Also earlier: "Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements)." We'll combine. Schedule: "Schedule: Monday through Friday 40 hours work week between the hours of 8:30 am to 5:30 pm. Rotating Saturdays between the hours of 8:00 am to 3:00 pm. Schedule will be determined by supervisor upon hire." Location: Not required as heading; we could include in About the role as prose? The instruction: do not put Job ID/requisition numbers as headings — fold minor metadata into a short

  or drop it. Location is minor metadata; we could include in a short p under About the role or maybe drop. Probably include as part of About the role. We must not include boilerplate like EEO, drug-free workplace, etc. So remove those paragraphs. Now construct HTML. We'll have sections in order: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Each section:

  Section Name

  then content. For About the role: combine paragraphs into

  . Might need multiple

  if separate ideas. We'll just one

  with the text. Let's craft About the role text: "Optum NY/NJ is seeking a Radiology Scheduler Call Center to join our team in Mount Kisco, NY. Optum is a clinician-led care organization that is changing the way clinicians work and live. As a member of the Optum Care Delivery team, you'll be an integral part of our vision to make healthcare better for everyone. At Optum, you'll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together. Optum Radiology, part of Optum, has an immediate opening for a friendly, patient focused and detailed oriented Radiology Scheduler Call Center to join our team. Location: 100 South Bedford, Second Floor, Admin Office Road, Mount Kisco, NY 10549." We can keep location as part of that paragraph. Now Responsibilities:

  • each item. We need to ensure proper punctuation. Let's list items exactly as extracted. I'll produce list. Now Requirements:
    • for each required qualification. Now Qualifications:
      • for each preferred qualification. Now Skills:
        • for each soft skill. Now Benefits: Could have

          intro then

          • for each benefit. Also include the sentence about rewards and recognition. We'll put intro: "Some of our offerings include:" as part of

            maybe. Better:

            Some of our offerings include:

            then
            . Add after list:

            You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

            Now Pay:

            The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package