Radiology Scheduler Call Center

About the role

Optum is a clinician-led care organization changing the way clinicians work and live. As a member of the Optum Care Delivery team, you’ll be part of a vision to make healthcare better for everyone. You’ll have clinical resources, data and support of a global organization behind you so you can help patients live healthier lives.

Responsibilities

• Obtain accurate and updated patient information, such as name, address, insurance information
• Maintain an average of 65+ inbound calls daily
• Monitor and maintain the continuity of care through scheduling and tracking systems in all work queues
• Perform insurance verification on the date of service
• Schedule radiology procedures in an organized and efficient manner
• File and maintain medical records
• Confirm and schedule appointments
• Answer incoming and outgoing telephone calls promptly and courteously
• Perform referral documentation promptly
• Perform follow-up services for patients in a prompt and courteous manner, such as scheduling specialist appointments, scheduling follow-up appointments and obtaining copies of lab results or specialist reports
• Adhere to the standards identified via Sparq regarding Optum Employee Policies
• Work cohesively with fellow employees to achieve specific team goals
• Participate in planning, coordinating, and implementing care in conjunction with the multidisciplinary team in accordance with the Plan of Care
• Assure the continuity of care through scheduling and tracking systems
• Provide effective communication to patient/family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations
• Comply with administrative policies to ensure quality of care
• Demonstrate precision and efficiency in scanning documents and monitoring the fax server, retrieving and/or scanning documents and assigning to the appropriate electronic chart
• Keep abreast on current medical requirements relevant to the position, including maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements
• Cross-train and help in other locations if needed
• Perform other duties as assigned

Schedule

• Monday through Friday, 40-hour work week between 8:30 am to 5:30 pm
• Rotating Saturdays between 8:00 am to 3:00 pm
• Schedule determined by supervisor upon hire
• Location: 100 South Bedford, Second Floor, Admin Office Road, Mount Kisco, NY 10549

Requirements

• High School Diploma/GED
• 1+ years of computer proficiency experience (multi-task through multiple applications including Microsoft Outlook, Excel, and Word)
• 1+ years of customer service or healthcare-related experience
• Ability to work a 40-hour work week with rotating Saturdays

Preferred Qualifications

• Experience working with an electronic health record (EPIC)
• Knowledge of radiology
• Knowledge of medical terms
• 1+ years of experience in a call center
• Experience working with scheduling programs
• 1+ years of experience working in a medical office position

Soft Skills

• Ability to work independently and maintain good judgment and accountability
• Demonstrated ability to work well with healthcare providers
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Pay

The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc.

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements)
• Paid Time Off accrued with first pay period plus 8 paid holidays
• Medical plan options along with participation in a Health Spending Account or a Health Savings Account
• Dental, vision, life & AD&D insurance along with short-term and long-term disability coverage
• Education reimbursement
• Employee discount program
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary benefits (pet insurance, legal insurance, LTC insurance, etc.)