Radiology Scheduler Call Center

About the role

Optum is a clinician-led care organization changing the way clinicians work and live. As a member of the Optum Care Delivery team, you’ll help advance our vision to make healthcare better for everyone by providing clinical resources, data, and support from a global organization. This role is part of Optum Radiology and involves scheduling radiology procedures while delivering excellent customer service and adhering to Lean processes.

Responsibilities

• Obtain accurate and updated patient information, including name, address, and insurance details
• Maintain an average of 65+ inbound calls daily
• Monitor and maintain continuity of care through scheduling and tracking systems
• Perform insurance verification on the date of service
• Schedule radiology procedures in an organized and efficient manner
• File and maintain medical records
• Confirm and schedule appointments
• Answer incoming and outgoing telephone calls promptly and courteously
• Perform referral documentation promptly
• Follow up with patients for scheduling specialist appointments, follow-up visits, and obtaining lab results or specialist reports
• Adhere to Optum Employee Policies via Sparq
• Work cohesively with team members to achieve specific goals
• Participate in planning, coordinating, and implementing care with the multidisciplinary team
• Assure continuity of care through scheduling and tracking systems
• Provide effective communication to patients, family, team members, and healthcare professionals
• Comply with administrative policies to ensure quality of care
• Demonstrate precision and efficiency in scanning documents, monitoring the fax server, and managing electronic charts
• Keep abreast of current medical requirements, including patient confidentiality and HIPAA/OSHA compliance
• Cross-train and assist in other locations as needed

Schedule

• Monday through Friday, 40-hour work week between 7:00 am and 4:00 pm
• Rotating Saturdays between 8:00 am and 3:00 pm (schedule determined by supervisor upon hire)

Requirements

• High School Diploma or GED
• 1+ years of customer service or healthcare-related experience
• 1+ years of computer proficiency, including multi-tasking through Microsoft Outlook, Excel, and Word
• Ability to work a 40-hour work week with rotating Saturdays

Preferred Qualifications

• Experience working with an electronic health record (EPIC)
• Knowledge of radiology and medical terminology
• 1+ years of experience in a call center
• Experience working with scheduling programs
• 1+ years of experience in a medical office position

Soft Skills

• Ability to work independently with good judgment and accountability
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills

Pay

The hourly pay for this role ranges from $16 to $29 per hour based on full-time employment, subject to eligibility requirements and applicable local labor market factors.

Benefits

• Comprehensive benefits package including medical, dental, vision, life, and AD&D insurance
• Short-term and long-term disability coverage
• 401(k) Savings Plan and Employee Stock Purchase Plan
• Education reimbursement
• Employee discount programs
• Employee Assistance Program
• Employee referral bonus program
• Voluntary benefits such as pet insurance, legal insurance, and long-term care insurance
• Paid Time Off (accrued starting with the first pay period) and 8 paid holidays