Radiology Scheduler Call Center

About the role

Optum Radiology, part of Optum, has an immediate opening for a friendly, patient-focused, and detail-oriented Radiology Scheduler in a call center environment to join our team in Mount Kisco, NY. As a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone. You’ll have the clinical resources, data, and support of a global organization behind you so you can help patients live healthier lives.

Responsibilities

• Obtain accurate and updated patient information, such as name, address, insurance information
• Maintain an average of 65+ inbound calls daily
• Monitor and maintain the continuity of care through scheduling and tracking systems in all work queues
• Perform insurance verification on the date of service
• Schedule radiology procedures in an organized and efficient manner
• File and maintain medical records
• Confirm and schedule appointments
• Answer incoming and outgoing telephone calls promptly and courteously
• Perform referral documentation promptly
• Perform certain follow-up services for patients in a prompt and courteous manner, such as scheduling specialist appointments, scheduling follow-up appointments, and obtaining copies of lab results or specialist reports
• Adhere to the standards identified via Sparq regarding Optum Employee Policies
• Work cohesively with fellow employees to achieve specific team goals
• Participate in planning, coordinating, and implementing care in conjunction with the multidisciplinary team in accordance with the Plan of Care
• Assure the continuity of care through scheduling and tracking systems
• Provide effective communication to patient/family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations
• Comply with administrative policies to ensure quality of care
• Demonstrate precision and efficiency in scanning documents and monitoring the fax server, retrieving and/or scanning documents and assigning to the appropriate electronic chart
• Cross-train and help in other locations if needed
• Perform other duties as assigned

Schedule

• Monday through Friday, 40-hour work week between the hours of 9:00 am to 6:00 pm
• Rotating Saturdays between the hours of 8:00 am to 3:00 pm
• Schedule will be determined by supervisor upon hire

Requirements

• High School Diploma or GED
• 1+ years of computer proficiency experience (multi-task through multiple applications including Microsoft Outlook, Excel, and Word)
• 1+ years of customer service or healthcare-related experience
• Ability to work a 40-hour work week with rotating Saturdays

Preferred Qualifications

• Experience working with an electronic health record (Epic)
• Knowledge of radiology
• Knowledge of medical terms
• 1+ years of experience in a call center
• Experience working with scheduling programs
• 1+ years of experience working in a medical office position

Soft Skills

• Ability to work independently and maintain good judgment and accountability
• Demonstrated ability to work well with healthcare providers
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Pay

The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc.