Radiology Intake Rep - Full Time - Day

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

About the role

The Radiology Intake Representative is responsible for the flow of Radiology patient data from appointment scheduling, authorization, and registration. This includes but is not limited to the review of physician orders, diagnosis and reimbursement requirements through patient and physician contracts. This position also functions as the primary conduit of communication with both providers and patients.

Responsibilities

A day in the life of a Radiology Intake Rep at Hackensack Meridian Health includes:

• Accurate collection of patient information and medical history for scheduling.
• Effectively and efficiently performs the scheduling process for all imaging studies.
• Schedule Radiologist's consultations, pre-registering and registering all scheduled studies for the various departments and HOPD facilities.
• Screens radiology orders and reviews patient histories to expedite scheduled procedures.
• Gathers and prepares patient information related to procedures including prescription, lab work, medication, allergies, consents and patient histories in preparation for scheduled procedures and/or Radiologist review.
• As needed:
  • Reviews patient insurance requirements and documentation to ensure reimbursement.
  • Performs insurance verification on all Outpatient services, and collects patient's out of pocket responsibility.
  • Prepares and obtains authorization for all procedures including advanced procedures and studies and any other needed authorizations.
  • Where applicable, set up peer to peer and/or handle appeals when authorizations are denied.
• Completes any patient requests for medical information and verifications.
• Respond to phone inquiries in an appropriate and timely manner.
• Communicates with physician offices, nursing units, radiologists, technical staff, and ordering physicians to facilitate scheduling and/or completion of exams.
• Arrange transportation for patients as needed to and from their procedure/study.
• Where applicable, set up all hydrations for all patients that require hydration for their study and perform post procedure follow up calls and/or set up follow up appointments with patients when needed.
• Upload/import outside studies into PACS for Radiologist comparisons.
• Make daily reminder calls to scheduled patients and give them any additional instructions as needed.
• Checks workspace inventory and replenishes supplies as needed.
• Notify supervisor if inventory supplies need replenishment.
• Participate in orientation and training of new employees.
• Process requests for medical records, films, and CD/DVDs from Outpatient, Emergency Department, and Inpatient sources.
• Verify the accuracy of information on all reports, films, and CD/DVDs before release.
• Maintain accurate logs of all release requests and complete release forms with all necessary details.
• Confirm that medical information is released only to authorized individuals.
• Ensure timely delivery of final reports, films, and CD/DVDs to designated physicians and/or patients.
• Monitor report audits and expedite the completion and faxing of final reports.
• Take necessary actions to complete reports on the pending log.
• Fax reports to referring physicians' offices as requested.
• Keep offices informed of any ongoing problems or delays.
• Other duties and/or projects as assigned.
• Adheres to HMH Organizational competencies and standards of behavior.

Requirements

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Excellent written and verbal communication skills.
• Proficient computer skills that include but are not limited to Microsoft Office and/or Google Suite platforms.

Qualifications

Related experience in a hospital setting (preferred).

Pay

Minimum rate of $23.13 hourly. The posted rate of pay is a reasonable good faith estimate of the minimum base pay for this role at the time of posting. The base compensation determined at the time of the offer may differ based on factors including labor market data, experience, education, certifications, skills, geographic location, internal equity, budget, and grant funding. Full-time and part-time (20+ hours/week) positions are eligible for a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits. Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate, as well as shift differentials for work performed on evening, night, or weekend shifts.