RAD1 Learning Coordinator, Global RAD Operations

About the role

The Fulfillment Center Learning Coordinator works with Operations Managers, Area Managers, Process Assistants to coordinate all associate onboarding and training activities for the site. This role constantly improves the long-term capabilities of the area to which the incumbent is assigned. This position has a high level of program administrative management. The Fulfillment Center Learning Coordinator is assigned to the Learning Department and will hold responsibilities specific to that area.

Responsibilities

• Cook up the ambassador identification program and track new hire onboarding and ambassador audits
• Cook up the site Associate Experience Week program and assign Learn Before Doing plans for operations
• Track learning curve and continuous improvement metrics at the site level
• Cook up the Powered Industrial Equipment Training program and trainer standard work
• Execute training programs for both seasonal and permanent trainers
• Cook up and facilitate any training related programs
• Manage ticketing system and ensure tickets are closed within expected timeline
• Develop and track effectiveness of training programs, including orientation. Monitor adherence to the established training programs to ensure standard work in the training programs
• Actively seek ongoing skill development (i.e., participating and conducting skill classes, cross-training, etc.)
• Document feedback results to help the learning department identify strengths as well as area of improvement
• Assess development needs for individuals and groups
• Fully understand workflow and daily production goals
• Ability to solve problems: react quickly and productively, serving as a resource for specific problems and undertaking the appropriate steps to resolve
• Balance and prioritize multiple tasks
• Maintain a positive attitude and presence on the floor

Qualifications

• Experience working with computers and Microsoft Office (including Outlook, Word, and Excel)
• Work flexible schedules/shifts/areas, including weekends, nights, and/or holidays
• Experience in one or more of the following fields: technical, security or privacy education/training, information security, risk management, corporate communications, program management, project management, psychology or other related field
• High school or equivalent
• 2+ years of relevant work experience

Preferred Qualifications

• Experience with end-to-end project management, or experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines
• Bachelor's degree or equivalent
• Experience developing and delivering training programs, or experience in guiding, training and mentoring others
• Experience coaching and delivering messages related to performance to direct reports and support teams
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience in guiding, training and mentoring others
• Experience working in a fast-paced, rapidly changing operations environment