Racquets Retail Associate

Duties and Responsibilities

• Responsible for implementing and maintaining excellent service to achieve guest satisfaction
• Strings rackets and performs routine racket maintenance
• Enforces all club rules and regulations governing the use of the club/facility, its equipment and other property
• Familiar with the NorthStar Operating system and its processes
• Comfortable with cash transactions and receiving payment via credit card and check
• Displays knowledge of all merchandise in the tennis pro shop
• Engages customers and is active in trying to increase in-store sales
• Maintains in cleanliness in the shop and sales floor appearance
• Directs customers to the appropriate merchandise
• Performs daily department tasks including stocking, creating merchandise displays, remerchandising, pricing markdowns, transferring merchandise, inventory control, and processing transactions
• Represents the club in state or national events as time will permit
• Promotes tennis clinics, special events, and programs in an effort to attract and maintain members’ tennis interests

Qualifications

• Racket Stringing experience
• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience
• Certificates, licenses and registrations required: USPTA Liability Insurance, Sexual Assault and Molestation Insurance, sufficient background checks
• Computer skills required: Microsoft Office Suite