QVC Customer Service Specialist - 2nd Shift

QVC · North Carolina, United States · 1 mo ago

RemoteRemoteOTHRFull-time

About the role

Our Customer Service Specialist supports QVC, and helps answer our inbound customer calls. Working from home, our Specialists not only assist customers by problem-solving and de-escalating unique situations but also promote products and improve sales while maintaining a high-paced call volume.

Where You'll Work

This role is remote; job seekers must reside in North Carolina or an approved QVC state to be considered. You will work from home.

What You'll Do

Busy day handling a high volume of our inbound customer inquiries.
Offer additional products on each customer interaction.
Assist customers with questions while personalizing the experience for each caller.
Calls may include confirming refunds, taking payments, placing orders, and analyzing account data.
Opportunity for advancement and upward mobility across the entire QVC Group family of brands.
Report to an assigned Customer Service Supervisor.
Work a set full-time schedule; work schedules are not Monday – Friday.
Set work schedule will include one weekend day and one weekday off.

What You'll Bring

Provide a distraction free work from home environment.
12 months or more of customer service experience.
Learn and work in a virtual environment.
Communicate with a variety of styles.
Navigate multiple systems and screens.
Provide your own Microsoft 11 computer and additional required equipment following QVC computer system requirements.
Troubleshoot own technical problems (partner with IT when needed).
Available to work weekends, holidays, and additional hours.

Benefits

Our Total Rewards package includes benefits you'll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.