QVC Customer Service Specialist - 2nd Shift

About the role

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road. Our Customer Service Specialist supports QVC, and helps answer our inbound customer calls. Working from home, our Specialists not only assist customers by problem‑solving and de‑escalating unique situations but also promote products and improve sales while maintaining a high‑paced call volume. This role is remote; job seekers must reside in Texas or an approved QVC state to be considered. You will work from home.

Responsibilities

• Handle a high volume of inbound customer inquiries.
• Offer additional products on each customer interaction.
• Assist customers with questions while personalizing the experience for each caller.
• Confirm refunds, take payments, place orders, and analyze account data.
• Opportunity for advancement and upward mobility across the entire QVC Group family of brands.
• Report to an assigned Customer Service Supervisor.
• Work a set full‑time schedule that is not Monday‑Friday; the schedule includes one weekend day and one weekday off.

Requirements

• Provide a distraction‑free work‑from‑home environment.
• 12 months or more of customer service experience.
• Ability to learn and work in a virtual environment.
• Communicate with a variety of styles.
• Navigate multiple systems and screens.
• Provide your own Microsoft 11 computer and any additional required equipment per QVC system requirements.
• Troubleshoot own technical problems (partner with IT when needed).
• Available to work weekends, holidays, and additional hours.

Benefits

• Competitive compensation
• Paid time off
• Employee assistance program
• Parental leave
• Paid volunteer hours
• Amazing company discounts
• Health care benefits starting on day 1 (US market)
• 401(k)
• Tuition reimbursement

Schedule

Set full‑time schedule that is not Monday‑Friday; includes one weekend day and one weekday off.