Quotes Specialist | Bel Air, MD

Spartan Surfaces is a specialty flooring supplier headquartered in Bel Air, Maryland. We partner with best‑in‑class manufacturers to bring high‑quality flooring products to the commercial market, working with architects, designers, contractors, and end users across verticals like healthcare, education, and multifamily. We are genuinely human‑centered and put people first in everything we do.

About the Role

Our Mid‑Atlantic Quotes Team is looking for a Quotes Specialist to join us at our Bel Air headquarters. In this detail‑driven, collaborative role you will prepare accurate quotes for flooring projects, field customer questions by phone and email, and work across internal systems to verify pricing and product information.

Responsibilities

• Prepare accurate pricing quotes for flooring projects using information gathered from customers and sales representatives, delivering within established turnaround standards.
• Perform mathematical calculations including square footage, linear footage, and square yardage to support accurate quoting.
• Answer incoming phone calls and respond to customer questions promptly and professionally.
• Deliver excellent customer service through clear, professional communication by phone and email.
• Manage correspondence through a shared Outlook mailbox alongside teammates.
• Use multiple internal systems to verify pricing and product information, updating records as needed.
• Coordinate across departments to ensure a seamless customer experience from project start through completion.

Requirements

• Strong basic math skills, including calculating square footage, linear footage, and square yardage.
• Prior customer service experience, particularly by phone and email.
• Solid computer skills with working experience in Microsoft Outlook and Excel.
• Comfortable working across multiple software systems and databases.
• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy, especially when verifying pricing and product information.
• Ability to multitask and manage time to meet quote turnaround deadlines.
• Problem‑solving skills with the ability to research and resolve pricing or product discrepancies.
• Strong collaboration skills and the ability to work effectively with sales, pricing, and operations.
• Positive, team‑oriented attitude with a customer‑first mindset.
• Nice to have: experience managing a shared Outlook mailbox; familiarity with QuoteWerks or similar quoting/CPQ software; background in flooring, building materials, or construction.

Pay

Base pay $21.00 – $23.00 per hour.

Schedule

Full‑time, on‑site position working 8:00 AM to 5:00 PM, Monday through Friday. Overtime may be available when approved or needed.

Benefits

• Comprehensive medical, dental, and vision coverage.
• 401(k) with company match.
• Paid time off and paid holidays.
• A supportive team environment where your work is seen and appreciated.
• Room to grow with a company that promotes from within.