Quote-to-Cash Architect

Key Responsibilities

• Design scalable Q2C solutions across Salesforce CPQ, Billing, subscription lifecycle, entitlements, provisioning, usage models, ERP integrations, and revenue operations.
• Translate business and monetization requirements into clear solution designs, integration patterns, and implementation-ready architecture guidance.
• Define solution patterns for pricing, discounting, amendments, renewals, expansions, usage-based billing, and customer hierarchy impacts.
• Ensure Q2C designs align with enterprise architecture runway, Salesforce platform standards, finance requirements, and operational controls.
• Partner with delivery teams to ensure architectural intent is implemented correctly and consistently.
• Apply deep SaaS Q2C expertise to improve quote accuracy, billing accuracy, usage capture, entitlement enforcement, and provisioning reliability.
• Identify and reduce sources of revenue leakage, manual reconciliation, billing disputes, order exceptions, and operational workarounds.
• Support scalable monetization patterns that enable cross-sell, upsell, and product expansion.
• Define integration requirements and data handoffs across CRM, CPQ, billing, ERP, provisioning, usage, entitlement, and reporting systems.
• Ensure system designs include traceability, auditability, error handling, reconciliation points, and clear system-of-record ownership.
• Partner with Finance, RevOps, Legal, Security, and Compliance teams to ensure Q2C solutions support SOX-aware processes and financial control requirements.
• Document architecture decisions, risks, assumptions, and tradeoffs through approved architecture governance practices.
• Identify practical AI and automation opportunities that improve exception detection, pricing guidance, dispute routing, quote quality, provisioning accuracy, and revenue monitoring.
• Ensure AI-enabled Q2C workflows are explainable, governed, secure, and aligned with enterprise AI standards.
• Partner with Enterprise AI, Data, Salesforce, and Automation teams to ensure AI use cases are integrated into durable operational workflows.
• Quantify AI-enabled improvements through measurable outcomes such as reduced manual effort, fewer defects, faster cycle times, or improved decision quality.
• Cross-functional partnership: work closely with Finance, RevOps, Sales Operations, Legal, Product, Engineering, Security, and Customer Experience stakeholders.
• Collaborate with the Principal Enterprise Architect – Q2C / Monetization and Salesforce Platform Architect to ensure solutions align to the enterprise roadmap and platform standards.
• Guide delivery teams through design decisions, integration dependencies, and implementation tradeoffs.
• Raise the quality and consistency of Q2C solution delivery across programs and delivery pods.

Qualifications

• B.S. in Computer Science or Engineering.
• 8+ years of experience in enterprise systems, solution architecture, business systems architecture, or SaaS platform implementation.
• 5+ years of hands-on experience designing or implementing Quote-to-Cash solutions for SaaS companies.
• Deep experience with SaaS monetization models, including subscriptions, renewals, amendments, usage, overages, entitlements, provisioning, billing, and revenue operations.
• Hands-on experience with Salesforce CPQ, Salesforce Billing or equivalent billing platforms, ERP integrations, and enterprise CRM workflows.
• Strong understanding of financial controls, auditability, SOX-aware system design, and revenue process traceability.
• Experience designing integrations across CRM, CPQ, billing, ERP, product usage, entitlement, and provisioning systems.
• Experience applying automation or AI capabilities to improve operational workflows.
• Proven ability to work across Finance, RevOps, Sales Operations, Legal, Product, Engineering, and Customer Experience stakeholders.