Quote-to-Cash Systems Lead

About the role

Cultivating reliable systems is at the core of how Culture Amp builds a better world of work. As our Quote-to-Cash Systems Lead, you will be the dedicated, hands-on owner of our core revenue systems, accountable for the integrity, scalability, and continued evolution of the entire Q2C lifecycle.

Responsibilities

• Design the technical solution and integration patterns across Salesforce, DealHub CPQ, DocuSign CLM, and collaborate with teams owning downstream systems like NetSuite and our data warehouse.
• Build the hard parts yourself. Lead hands-on implementation of the most complex Q2C workstreams — not just hand off to developers.
• Lead hands-on implementation of the most complex Q2C workstreams — not just hand off to developers.
• Be the primary technical partner for Deal Desk, Finance, P&P, and Legal — translating challenging business problems into clear, scalable system designs and credible delivery commitments.
• Drive the Q2C roadmap alongside the Director and stakeholders — defining the initial problem, creating a detailed plan, and seeing it through to post-launch success across multi-quarter programs.
• Eliminate technical debt. Proactively identify and remediate the QTC tech debt that's accumulated through Q2C transformation, and prevent new debt by setting and enforcing design standards.
• Partner with downstream teams to maintain and scale critical integrations, and serve as the GTM Systems voice in cross-team architecture conversations.
• Produce clear, useful documentation — data flows, solution designs, runbooks, and how-to guides — so the system is operable by the broader team.
• Mentor teammates on Q2C best practices and contribute to the technical growth of the GTM Systems team.

Requirements

• 5+ years of progressive experience as a Solutions Architect, Lead Business Systems Analyst, or similar senior systems role — preferably in a fast-paced enterprise SaaS environment with subscription revenue.
• Deep, hands-on expertise across the Quote-to-Cash lifecycle, including the specific stakeholder needs and design trade-offs that exist within it (Deal Desk, Finance, P&P, Legal).
• Hands-on experience with Salesforce development.
• Direct experience implementing or operating DealHub CPQ and DocuSign CLM (or comparable enterprise CPQ/CLM tools) in a subscription-management context.
• The ability to balance speed with long-term scalability — you can ship a workable solution under pressure and still hold the line on the design choices that matter.
• Excellent communication skills, with the ability to explain technical solutions and trade-offs to non-technical colleagues and earn their trust as a thought partner.
• Salesforce Admin, Advanced Admin, and Platform App Builder certifications, with active progress toward additional advanced certifications (e.g., Salesforce Application Architect, CPQ Specialist).

Qualifications

• Direct experience implementing DealHub CPQ end-to-end.
• Experience with DocuSign CLM advanced features (CLM workflows, Gen, Negotiate).
• Salesforce Application Architect or System Architect certifications, or CPQ Specialist.
• Hands-on experience with NetSuite billing integration patterns.
• Previous experience working directly in a Deal Desk, Sales Operations, or Finance Operations team — so you understand the work from the user's perspective, not just the system's.