Director Business Systems Analysis Quote-to-Cash

About the role

The Director Business Systems Analysis Quote-to-Cash role at Moody's is dedicated to leading and developing a team of Business Analysts and platform professionals. The role involves owning the Quote-to-Cash roadmap and delivery lifecycle, managing Conga solutions, overseeing contract lifecycle management, leading order management processes, and championing a user-centered design approach.

Responsibilities

• Lead, mentor, and develop a team of Business Analysts and platform professionals, establishing priorities and operating rhythms that support consistent delivery
• Own the Quote-to-Cash roadmap and delivery lifecycle from discovery through production release, ensuring alignment with business strategy and measurable outcomes
• Serve as the primary owner of the Salesforce-based Quote-to-Cash ecosystem, including product configuration, pricing, quoting, approvals, and order management workflows
• Oversee Conga solutions and ensure pricing logic, product catalogs, and discounting rules align with Finance and Product policies
• Manage contract lifecycle management capabilities while partnering with Legal and Sales Operations to streamline contract workflows and improve cycle time
• Lead order management processes and define integration strategies across ERP, commissions, fulfillment, billing, and related enterprise systems
• Champion a user-centered design approach in partnership with UX/UI teams to deliver intuitive workflows while balancing compliance requirements
• Identify and implement AI-enabled solutions and act as a key partner across cross-functional stakeholders to drive alignment, decision-making, and resolution of complex issues

Requirements

Skills and Competencies:

• Extensive experience in Quote-to-Cash (Q2C), Revenue Operations, Business Systems, or enterprise CRM platform leadership
• Strong leadership and people management capabilities with a demonstrated ability to develop and mentor high-performing teams
• Deep hands-on knowledge of Salesforce as the core platform supporting Quote-to-Cash processes
• Proven expertise with Conga solutions including CPQ, document generation, and revenue automation tools
• Strong understanding of contract lifecycle management (CLM), order management, and enterprise integrations with ERP, billing, and commissions systems
• Excellent stakeholder management, communication, and facilitation skills across technical and business audiences
• Strong UX/UI sensibility with the ability to design intuitive, user-centered enterprise workflows
• Deep expertise in artificial intelligence, with a track record of implementing advanced AI solutions to drive strategic transformation and operational efficiency. Strong experience using AI tools to lead innovation initiatives. Demonstrated leadership in managing AI-related risks, ensuring ethical governance, and fostering a culture of responsible AI adoption across the organization

• Bachelor’s degree in Business, Information Systems, Engineering, or a related field, or equivalent experience
• MBA or advanced degree in a related field preferred
• Relevant Salesforce certifications such as Administrator, Sales Cloud Consultant, or Platform App Builder preferred

Qualifications

Experience Level: Experienced Hire Job Category: Product Development Line of Business: COR

Benefits

The anticipated hiring base salary range for this position is $171,100.00 - $248,050.00, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody’s also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.