QuickStat National Air Logistics Healthcare Manager

About the role

As a member of the Freight Forwarding team at Kuehne+Nagel, you will play a key role in transporting goods, optimizing processes, and fulfilling customers' promises. By moving medicines, toys, and critical machine parts, you help create small and big moments for people worldwide. QuickSTAT, part of Kuehne+Nagel, is seeking an experienced Operations Director to lead Import, Export, and Warehouse operations at the JFK facility. In this highly visible leadership role, you will oversee daily operational excellence, guide cross‑functional teams, drive continuous improvement, and ensure compliance in a fast‑paced, time‑critical logistics environment supporting life sciences, biopharma, and other specialized shipments.

Responsibilities

• Provide leadership and direction to Import, Export, and Warehouse Operations teams.
• Foster a culture of accountability, collaboration, continuous improvement, and operational excellence.
• Ensure compliance with all company policies, SOPs, regulatory requirements, and QSHE standards.
• Drive customer satisfaction through consistent delivery of high‑quality operational services.
• Develop, implement, and maintain operational procedures, training programs, and best practices.
• Lead and support internal and external audits, corrective actions, and compliance initiatives.
• Manage operational budgets and identify opportunities to improve profitability through cost‑control measures.
• Oversee supplier relationships, contractor performance, and facility‑related operational requirements.
• Monitor operational KPIs and present performance metrics and trend analysis to branch leadership.
• Champion health, safety, security, and environmental programs with a goal of maintaining a zero‑incident workplace.
• Lead accident, incident, and near‑miss investigations and ensure corrective actions are implemented.
• Partner with global and regional stakeholders to support operational efficiency and business growth.
• Mentor and develop operational leaders while supporting succession planning and employee engagement initiatives.

Requirements

• Minimum 5 years of leadership experience within logistics, transportation, freight forwarding, courier, or supply chain operations.
• Proven experience managing multiple operational departments and leading high‑performing teams.
• Strong knowledge of import, export, warehouse, and time‑critical logistics operations.
• Experience supporting temperature‑controlled, healthcare, pharmaceutical, biopharma, or specialized logistics solutions is highly desirable.
• Strong financial acumen with experience managing budgets, costs, and operational performance.

Qualifications

• GDP Transportation Training certification.
• IATA Dangerous Goods Certification.
• IOSH Managing Safely certification.

Skills

• Excellent communication, leadership, decision‑making, and problem‑solving skills.
• Ability to thrive in a fast‑paced, deadline