QuickSTAT Air Logistics Healthcare Manager

About the role

As a member of the Freight Forwarding team at Kuehne+Nagel, you will play a key role in transporting goods, optimizing processes, and fulfilling our customers' promises. Your contributions will help make small and big moments possible for people all around the world.

Responsibilities

• Lead and manage national healthcare air logistics operations, ensuring exceptional service, operational efficiency, and regulatory compliance across a complex and time-critical network.
• Oversee end-to-end logistics activities, including imports, exports, transportation, customer service, shipment monitoring, and exception management.
• Build and maintain strong relationships with key healthcare, pharmaceutical, and life sciences customers while ensuring service delivery exceeds expectations.
• Drive operational and financial performance through effective management of KPIs, service levels, budgets, forecasting, and P&L accountability.
• Lead, coach, and develop high-performing teams, creating a culture of engagement, accountability, collaboration, and continuous improvement.
• Develop staffing strategies, workforce plans, and training programs to support business growth and operational requirements.
• Analyze operational trends and performance metrics to identify opportunities for process improvement, productivity gains, and enhanced customer satisfaction.
• Ensure compliance with healthcare, transportation, quality, safety, health, environmental (QSHE), GDP, and regulatory requirements.
• Partner with commercial, customer success, and operational teams to support customer retention, account growth, and new business opportunities.
• Lead change initiatives, business continuity planning, and operational improvement projects that support long-term organizational success.

Requirements

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, Life Sciences, Healthcare Management, or a related field.
• 10+ years of progressive experience in logistics, transportation, freight forwarding, supply chain, or healthcare logistics operations.
• 7+ years of leadership experience managing teams, supervisors, managers, and cross-functional operations.
• 5+ years of experience supporting healthcare, pharmaceutical, life sciences, clinical trial, temperature-controlled, or other highly regulated logistics environments.
• Proven experience managing national, regional, or multi-site logistics operations.
• Strong operational knowledge of domestic and international air freight, customs procedures, transportation regulations, and healthcare logistics requirements.
• Experience managing strategic customer relationships and delivering results in complex, customer-focused environments.
• Proven experience managing budgets, forecasting, productivity initiatives, and P&L performance.
• Strong analytical, problem-solving, and decision-making skills with experience leveraging KPIs and operational reporting to drive results.
• Proficiency with transportation management systems (TMS), logistics technology platforms, and Microsoft Office applications.

Preferred Qualifications

• Master's degree in Business Administration, Supply Chain, Logistics, or Healthcare Administration.
• IATA Dangerous Goods Certification.
• GDP (Good Distribution Practice) training or certification.
• Lean Six Sigma Green Belt or Black Belt certification.
• Experience within global freight forwarding, healthcare logistics, specialty transportation, or time-critical logistics organizations.
• Experience supporting clinical trials, cell and gene therapies, biologics, or other specialized healthcare supply chains.