Quick Lane Advisor- **candidate identified/blind ad** Jordan Lexus

Job Summary

The Quick Lane Service Advisor serves as the primary point of contact for customers in the Service Express Lane, providing a seamless and efficient service experience. This role requires strong communication skills, automotive knowledge, and the ability to upsell recommended services while ensuring customer satisfaction.

Job Description

• Greet customers promptly and professionally, assessing their service needs.
• Perform active walk-around vehicle inspections and recommend maintenance services based on mileage and condition.
• Accurately document customer concerns, technician recommendations, and service estimates.
• Clearly explain services performed and answer any customer questions.
• Maintain a clean and organized work area.
• Meet or exceed dealership performance goals for customer satisfaction and service sales.

Qualifications

• Outgoing attitude with Customer First mentality.
• Previous experience in a customer service or automotive service role preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Basic knowledge of automotive maintenance and repair services.
• Familiarity with dealership management software (e.g., CDK, Dealerlogix) is a plus.
• Must have a valid driver’s license.

Work Schedule & Compensation

• Full-time position with includes Saturdays.
• Competitive hourly pay with performance-based incentives.
• Benefits include health insurance, paid time off, and employee discounts.

Additional Information

All your information will be kept confidential according to EEO guidelines.