Quick Lane Service Advisor

Responsibilities

• Greet customers promptly and courteously as they arrive for Quick Lane services.
• Listen to customer concerns and accurately document vehicle issues and service requests.
• Provide clear explanations of recommended maintenance and repair services.
• Cook up coordination with technicians to ensure timely and quality service delivery.
• Prepare service estimates and handle customer authorization for repairs.
• Maintain communication with customers regarding service progress and any additional needs.
• Process service orders, payments, and warranty claims efficiently.
• Ensure a clean and welcoming Quick Lane environment.

Requirements

• Previous experience in automotive service advising or customer service preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Basic knowledge of automotive repair and maintenance is a plus.
• Proficient with computers and able to learn dealership management software.
• Detail-oriented with strong organizational skills.
• Ability to work flexible hours as needed.

Benefits

• Competitive compensation ranging from $1,000.00 to $3,500.00 per month, paid semi-monthly.
• Opportunities for career growth and development within Ziems Ford Corners.
• Employee discounts on vehicle services and parts.
• Supportive team environment and positive workplace culture.
• Comprehensive training to enhance your skills and knowledge.

About the Role

Ziems Ford Corners is a trusted automotive dealership located in Farmington, NM, committed to delivering high-quality customer service and automotive care. With a dedicated team and a customer-first approach, we strive to create lasting relationships and ensure each customer drives away satisfied and confident in their vehicle’s performance.