Quick Lane Service Advisor

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance based on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Qualifications

• Proven record of achieving exceptional Customer Satisfaction
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must
• Above average energy level
• A desire for a long term career with a growing organization
• Personal and professional integrity
• ADP computer experience a plus

Benefits

• Medical and Prescription Drug Plans
• Health Savings Account (HSA) Eligibility
• Wellness Program
• CareFirst Video Visit Eligibility (see a doctor 24/7/365)
• Dental and Vision Plans
• 401K
• Disability and Life Insurance

Schedule

We are currently hiring for a full-time position.

Pay

Salary commensurate with experience!

About the Role

We have an opening for a Service Advisor for Bob Bell Ford in Glen Burnie, MD! Bob Bell Automotive Group is a fast-growing, family-owned dealership seeking an experienced Service Advisor to join our team. At Bob Bell, we strive to make every customer a customer for life and reward individuals who are ready to work hard and stay motivated. Every employee at Bob Bell is absolutely critical to its success.

Bob Bell Automotive Group

Bob Bell Automotive Group is a family-owned dealership with 6 locations in the greater Baltimore, Maryland area. We offer a great company culture, employee car purchase program, and career progression opportunities. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.