Quick Lane Manager

Responsibilities

• Manage the day-to-day operations of the Quick Lane service center, ensuring that all services are performed efficiently and meet Ford standards.
• Oversee service advisors, technicians, and support staff to ensure productivity and quality.
• Maintain high customer satisfaction through excellent communication and timely follow-up.
• Ensure that Quick Lane services are completed according to the service menu and the manufacturer’s guidelines.
• Manage inventory and parts to maintain service flow and prevent delays.
• Handle customer complaints and concerns in a professional and timely manner.
• Work closely with the Service and Parts Director and other departments to achieve operational goals.
• Maintain a clean, safe, and organized work environment.

Qualifications

• Previous experience in automotive service management, preferably in a dealership setting.
• Strong understanding of automotive service operations, specifically in a Quick Lane or similar fast-service environment.
• Excellent leadership, communication, and customer service skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Basic knowledge of Ford vehicles and services is a plus.
• ASE Certification or equivalent preferred.
• Valid driver's license and a clean driving record.

What We Offer

• Competitive salary and performance-based incentives.
• Health, dental, and vision insurance.
• 401K
• Paid time off and holidays.
• Professional development and training opportunities.
• A supportive and dynamic work environment.